Harmoni Ebro HS050B 500W White Electric Towel Rail

Ordered this for a customer. The console was cracked. I called customer service and after a long wait, and disconnected lines I finally got through. I was asked to email photos, which I did and received the auto response of ‘wait 48hrs’. With no response after 3 days, I called, this time a faster pick up at least. Sacheen was very helpful at this point, which has brought the star rating up slightly, and collection was arranged, although this meant I had to rearrange my diary again to be in for collection. I did have to chase them up to ask if they’d received the faulty unit and when would the replacement arrive, at which point they decided to send it and I had to once again rearrange my diary to be in for delivery and again to go back to the job to fit it. This whole process was overall too slow and drawn out, and although I accept that manufacturing faults do happen, it needs to be dealt with faster, and with compensation.
The new unit appears better, harmoni is heatershops own brand. It appears they have changed the product recently between my two products to be much better packaged, the mounting brackets are different, and it all feels more sturdy.
The rad itself now seems ok for less than a month of use so far, heats well, good size for the power output. Manual control of the rad is tolerable, but programming can be a bit complex, but nothing awful. So far, fine enough product as a budget unit, just let down my heatershop being a bit weak with problem solving, but at least it was resolved in the end.

The towel rail is attractive, well made and straightforward to fit. The mountings for the current model are not as high quality as they were a few years ago but still sturdy. Good range of programming options and comprehensive instructions. Very effective heater and very good value.
Heater Shop delivered next day with a good quality courier and were exceptionally helpful when we had a warranty claim (on a different brand) a few years ago.

Delivery was delayed by 1 day for some reason. Radiator was for a bathroom in a flat so wanted the thermostat & timer functions. Quality item, well packaged. Fitting template made drilling holes simple, the fixings not the best quality. User instructions are not easy to follow but got there eventually .

Easy to operate and very effective heat output. Looks very neat on the wall. Arrived on time and we’ll packaged.

Good website, each item has good descriptions and pictures.
Free and fast delivery. So far I am impressed and happy with my transaction and the product. Hopefully nothing will go wrong with the item for me to need to try out their customer care on returns.

Easy ordering and excellent service. Nice to get a response to a review.

I’m still waiting for my order

Yep seems a good rad so far. I came home from work at 14:30 and it’s replaced the old one within an hour and is now programmed and working. Happy kids with warm bath towels and pyjamas to put on after bath

Excellent product. Template provided to mark fixing points which was useful. Still working out the control system.
Strange thing is that for a product that should be wired in it was provided with a fitted plug. Also this had a 13 amp fuse when the instructions tell you to protect the product with a 3 amp fuse!

Works brilliantly, easy to install, good features.