Returns Policy

Please click the button below to start a new return and follow our instructions. Alternatively, contact us to let us know that you wish to return your goods.

Damaged & faulty item procedure

If any item supplied develops a fault within its warranty period from date of receipt you must inform us before returning the item and we will inform you of the returns procedure.

• If an item is damaged or faulty we may ask for photographic evidence and serial numbers to be emailed to us to help ensure that a replacement or refund is issued efficiently.
• We are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
• We cannot be held responsible for items that are damaged due to the result of normal wear and tear.
• We may refer you directly to the manufacturer supplier of your goods depending on the terms and conditions of the specific manufacturer.
• We will issue you with a returns number which is to be printed off to identify your item(s). This should be placed inside your sealed parcel.
• We will organise the collection of your goods with a relevant suitable courier.
• All goods are tested with replacement items sent out after original items have been deemed unsuitable.
• If a refund is required rather than a replacement item this shall be processed after goods have been returned and confirmed faulty.
• In the event we find no fault, we reserve the right to recover our delivery costs, fees and expenses from you.

Return instructions for non-faulty/unwanted items

Goods which prove unsuitable may be returned for refund, credit note or exchange if they are returned to us within 14 days of receipt. Subject to the following conditions:

• Any item that has been returned for any reason other than a product fault or a mistake we have made, you will be refunded the cost of the goods but we will not refund the original postal cost incurred by the seller or the postal charge for returning the product to us. This does not affect your statutory rights.
• We cannot accept returns on any items, which have been specially manufactured or Made To Order for you unless damaged or faulty.
• You must obtain returns authorisation from us by contacting us and receiving a unique returns number before returning the goods.
• Place the item back into its original packaging, with the provided returns documentation enclosed inside.
• Items are returned carriage paid by you.
• We are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
• We cannot accept responsibility for undelivered returned parcels, please obtain proof of posting and adequate insurance for loss or damage.
• Items must be returned in their original unused re-saleable condition, unmarked, not assembled and in complete undamaged original packaging.
• Items may be subject to a restocking/collection fee as issued by each of our suppliers. Please contact us ahead of your purchase if you have any queries.
• Your money will be refunded within 14 days of the receipt of the returned goods.

Restocking/collection fee

Due to the nature of our products being shipped direct from our suppliers warehouse. Unwanted items are also restocked directly back to the original supplier. As such each manufacturer warrant a different handling charge to collect and restock that we inevitably must pass on. If you would like an accurate handling cost ahead of purchase please contact us.

• Atlantic - Contact customer services.
• Demista - Contact customer services.
• Dimplex - Contact customer services.
• Electrorad - Contact customer services.
• Eterna - Contact customer services.
• Gledhill - Contact customer services.
• Harmoni - Contact customer services.
• Herschel - Contact customer services.
• Kiasa - Contact customer services.
• myenergi - Contact customer services.
• Osily Energy - Contact customer services.
• Prem-I-Air - Contact customer services.
• Reina - Contact customer services.
• Rointe - Contact customer services.
• Stiebel Eltron - Contact customer services.
• Towelrads - Contact customer services.

Special exemptions

Made To Order

Some of the products on our website are designated 'Made To Order' products meaning they do not exist on a shelf ready for shipping and are instead constructed at time of order when required. As a result these products cannot be cancelled once ordered and are non-returnable unless a fault occurs as detailed in the faulty item procedure above.