Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Peter stanger
19 April 2023 07:20
'Heater shop 5 star DX delivery 1'
Not a problem with heater shop just DX. They cancelled the delivery at short notice and gave no indication on when to expect my heater.
We're sorry to hear you haven't yet received your item from us. I have checked the tracking and can see this is out for delivery today.
If you have not received your delivery by 2pm today, please contact our customer services team and they will be happy to contact DX.
william king
19 April 2023 07:08
'Single phase Water heater'
Great service, very helpful, good advice
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Stiebel Eltron DCE-S 10/12 Plus - 238154 (Single Phase) Instantaneous Water Heater 3i Technology
Excellent product would recommend
G Williams, Newport Pagnell
17 April 2023 17:17
'Brilliant service'
First storage heater so good and speedy delivery, would have been silly not to replace the second storage heater
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Dimplex XLE070 700W Slimline Storage Heater
Slightly smaller than old storage heater, but a lot more efficient
G Williams, Newport Pagnell
17 April 2023 17:09
'Perfect service'
Excellent service, totally safe payment method, knowledgeable and brilliant next day delivery.
Definitely recommend for great customer service and satisfaction.
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Dimplex Quantum QM125 - Storage Heater, 1250W
Energy efficiency and styling
Trusted Customer
15 April 2023 18:53
'Good service'
Rapid delivery of grout for slabs, and just the colour I needed
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
UltraTile Storm Grey Propave Grout External Tiling Grout
Good grout, right colour!
Kathleen May, Fife
15 April 2023 09:30
'Quick and efficient service'
Ordered late afternoon and product was delivered mid afternoon next day.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
John
15 April 2023 08:36
'Efficient service'
Very efficient service from ordering to delivery -
Fantastic to hear, thank you very much for the really great review.
Peter Collins
11 April 2023 19:40
I was amazed with the speedy service, I ordered by telephone early PM and my delivery arrived in Devon the following day, good service and delivered as specified
Thanks so much for sharing your experience with us. We hope to see you again soon.
Stiebel Eltron DCE-S 10/12 Plus - 238154 (Single Phase) Instantaneous Water Heater 3i Technology
Having researched the heater, it works well despite some poor reviews I would recommend the product and the seller
Mr Steven Eggo, Cambridge
8 April 2023 16:20
'Good choice, price and delivery'
I had an unusual request, I did not want delivery until a later date. Spoke to a sales person, they could not have been more helpful. They have a good choice of Storage heaters, all the data available online and a reasonable price. Highly recommended
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Heater Shop.
Dimplex XLE070 700W Slimline Storage Heater
Knowledgeable and helpful sales staff.
Lynette Reid
8 April 2023 09:47
'Great product'
Delivered within 24 hours. Easy to set up. Great value for money. I can't get comment on the efficiency, there are Help Desk numbers to purchase new filters. I'm really please do far.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!