Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
23 March 2023 15:02
Easy to order & despatched & received in a timely manner
Thank you for taking the time to leave your positive feedback. I will let the team know to keep up the good work.
Alec Crow
22 March 2023 20:30
Great service , ordered on Monday morning arrived Tuesday lunchtime, was informed at every stage of delivery
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Stiebel Eltron DHC-E 12 Set - 236448 (Single Phase) Compact Instantaneous Water Heater
Easy to fit apart from the electrical cable connecting block which is too close to the bottom of the unit
Trusted Customer
22 March 2023 17:53
'Nice looking radiator'
All seems ok. Delivery fine. Radiators packed well. They haven't been used as yet so cannot comment further.
Thank you so much for your positive rating for your recent purchase from Heater Shop.
Rointe Kyros Short KRI1500RADC3 1500W Conservatory Electric Radiator 1330mm 15 Elements
Haven't used them yet so cannot comment.
Rointe KRI0550RAD3 - Kyros - Electric Radiator, 550W, 5 Elements
Haven't used them yet so cannot comment.
Kate Scruton
22 March 2023 06:51
Easy transaction with a very fast delivery
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Rointe DIW0550RAD - D Series - Electric Radiator, White, 550W, 5 Elements
Brilliant product Wi-Fi is key
Rointe DIW1210RAD - D Series - Electric Radiator, White, 1210W, 11 Elements
Great product we already have a few of these radiators the Wi-Fi function is fantastic
Kaajal Shah
20 March 2023 16:14
Quick delivery. Haven't yet fitted it so not sure of how its working.
Thank you for taking the time to leave your feedback.
Claire Kennett
16 March 2023 23:23
'Excellent service.'
Initially I had problems ordering on the website but on the second attempt got through to Liam who sorted my order. I ordered just before midday and the electric towel rail arrived the following day - excellent service!
Thank you so much for taking the time to share your experience with Heater Shop. We take pride in knowing our customers are happy with their ordering experience.
Rointe DTI060SEW - D Series - Electric Towel Rail, White, 600W
The towel rail has not been installed yet but we like the idea of being able to control it remotely.
Roger Linsell
16 March 2023 19:24
'I Boost buddy purchase'
Very easy to navigate the website to complete purchase
Thank you so much for your positive rating for your recent purchase from Heater Shop.
Solar iBoost+ Buddy Display
Quality of the product and ease of installation
Trusted Customer
16 March 2023 10:32
'Great Customer Service- avoid product!'
I initially had a bad experience with a product that was not working. After my first couple of attempts to solve this I had little response and was going to leave a bad review. Then on the third try the customer service manager got in touch, apologised about a miscommunication and resolved the issue extremely well and efficiently. FYI Be careful with buying Haverland smart radiators, their app is terrible and only works with certain network types.
Thank you for taking the time to leave us a review. It is great to hear positive feedback on our customer service and I'm glad to hear this has now been resolved for you.
Trusted Customer
16 March 2023 09:45
'Great shop & service!!'
Great experience! Many thanks Joe for your efficiency!
Fantastic to hear, thank you very much for the really great review.
Pam Puig
16 March 2023 09:27
'Great knowledgable people to deal with and fantastic delivery service'
Super communication, lots of advice and great swift delivery .
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.