Reina Round

Product worked as described and we are very pleased, so much so we are going to order a second unit

Looks good and quality brand

very good product and well priced customer very happy

Good Heater with latest technology. No problem with the heater. It was a Quick and fast delivery. Would have given 5 star if delivery was better. I ordered a new storage heater which weighs above 150 Kg. However they only offer Kerbside delivery. I live in a flat on the 1st floor with no access to lift. The item was delivered by one man. I understand that all the cells were individually packed. Each pack weighs about 10 kg and there were about 10-12 packs in total. The rest of the item was packed in a big/large box which was heavier than 20 kg. I received email confirmation about my delivery the day before and when I noted that it was going to be a kerbside delivery, I immediately contacted them. I was informed that all items are individually packed and each pack weighs no more than 10 kg. I thought it would be OK if the delivery man would drop it on the ground floor and I would take my own time to take them up one by one. But when I saw the big pack, and when the driver told me he would leave them outside on the pallete for me, I was reluctant to receive the order. I explained, the ground was fully covered with black ice and it was so slippery and how did they expect one person to take 150 kg on the first floor without any help. I am someone in my late 50's and live on my own. Where is health and safety policy here? Obviously people who work in delivery they should have received appropriate training in moving and handling of heavy goods and should have done risk assessment training. They should know this was not a one man delivery job. However I was lucky as the driver was very understanding and he tried to help me out. He went above and beyond, he delivered all the items inside my flat on the first floor. He really deserves 10 stars for the job he did otherwise, I would have return the item and order something else instead from somewhere else. Delivery service not great at all that definitely needs to be improved because it is not fair on the driver as well. But am so grateful to the driver and I so much appreciated the work he does. People sitting in the office, doing paperwork would not even realised what it takes, I am a satisfied customer only because of the driver. Thank you so much driver for all your help.

every thing ordered and delivered in two days.

Bit early to properly review the trace heating kits I bought. But they seem robust. And easy to fit. Probably could have done with more cable ties, but not really an issue as had plenty in.

The units are fitted in the new build but no power to the property yet!

Sturdy metal construction, complies with British standards, easy to use. Thermostat ensures minimal energy use.

Excellent product, definitely recommend.

Don’t no don’t have it …z