About Us

Heater Shop is a trading division of Edison House Trading Ltd, specialising in the distribution of products via the Internet and by an internal technical sales team. We supply quality products that can be easily purchased at your own convenience, recognising the importance of supplying quality products at reasonable prices, with full technical advice and a free of charge design service.

Understanding all the benefits and advantages of our product range, we can supply and advise you the correct products for your project and are continually striving to improve our customer service.

Electrical specialists

Heater Shop is an electrical specialist with 36 years' experience trading. We are able to use our electrical expertise to ensure that we only supply good quality, value for money products, backed by the support and expert advice of our team of electrical engineers.

Google customer reviews

Shop knowing that you'll receive reliable dispatch and excellent customer service with Google Customer Reviews, a free program that lets us collect feedback from our customers who have made a purchase on our website. Customers may review our service after their online purchase and publicise their experiences on Google's search engine for all to see. Read our reviews on our Google Customer Reviews profile.

Feefo reviews

At Heater Shop we use Feefo, an independent third party review service to generate our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us. Read our feedback on our Feefo profile .

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Quality products

We only stock quality products we test and believe in and we are constantly sourcing new products that represent innovative technologies and good value for money. To ensure we provide excellent customer service we are trained and approved specialists in Rointe, Elnur and Haverland heaters and understanding all features of these product ranges enables us to help you make the very best decision when choosing your heating solution.

Price match promise

We regularly check and compare our products online, matching prices and delivery service, and we offer bulk pricing (POA) for large quantities or projects. We're confident you can't beat our price, but if you find one of our competitors has the same product offer or is cheaper we'll beat theirs. This is our price match promise. Please contact us on 01473 276686 for further information.

Expert technical advice

If you have any questions or queries our technical advisors and sales team will do their very best to assist you. We can offer expert technical advice as well as offering a free of charge design service and an accurate heat loss calculation of your property.

Online heat loss calculator

Our online room size calculator offers a simple, quick and personalised answer to calculate the theoretical heat loss of your rooms and work out what wattage and how many radiators, panel heaters or storage heaters your require.

Please note, our calculations are to be used as a guide only and our estimated recommendations should be considered as an average depending on location, room orientation and insulation. For a more accurate heat loss calculation please contact us on 01473 276686.

Secure payments

At Heater Shop we take your security seriously. Each stage of our online checkout process and our customer account centre is protected by 128 bit SSL encryption and all online payments are securely processed through SagePay, an independent payment service provider. We do not retain any credit card information in our systems as per our security policy.

Fully stocked warehouse

At Heater Shop we take pride that our heaters are packed and shipped directly from our fully stocked warehouse. Our warehouse is a highly organised operation with our warehouse manager leading the way. The warehouse staff pick, pack and help load all deliveries from 7am until our next day cut off time, each day ensuring that you receive your courier tracked consignments on time with our trusted couriers.

Packaging

All products are well packaged with polystyrene or bubbling, and palletised where necessary, to prevent damages during transit. Due to the fragile nature of some of our products, we have also designed our own unique packaging to further secure your delicate goods during transit. This may mean you have slightly more packaging to dispose of in your recycling - but we're pleased to say that we've had no occurrences of damages during shipping since using our new packaging!

Courier tracked consignments

Each delivery we ship through our third party couriers provides a tracking code so we always know where your goods are, once they leave our warehouse.

Online order tracker

You can use our helpful online order tracker service to investigate the status of your order within our system and any courier tracking codes that have been issued which will identify the exact location and history of your delivery.

Local trade counter

Our local trade counter is located by our warehouse in Ipswich, Suffolk. Please contact us on 01473 276686 for directions or find our full address on our contact us page. We are able to offer collection of goods and showcase new and existing products. Our sales and technical team are always on hand to answer technical questions and offer advice in person when you need it!

In-house IT department

Our website and bespoke internal fulfilment system has been designed and developed from the ground up by our dedicated in-house team of IT professionals over many years. This enables us to continually evolve and improve our facilities and communications as we identify issues ensuring that our systems provide as much accurate and detailed information to our customers and our own staff as possible.

If you have any ideas or information that you think might be useful for our website to improve our services or aid other customers please contact us as we'd be happy to hear them!