Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Andrew Hill
30 March 2025 09:29
The delivery never arrived and after contacting The Heater Shop I was told the heater was not in stock and was never coming.
Trusted Customer
29 March 2025 08:05
'Great product'
Great delivery - radiators well packed. I loved the fitting template and the ease of levelling up the radiator.
Trusted Customer
28 March 2025 19:59
Simple to order delivered in less than48hrs
Haverland Simply-4 White Electric Radiator, 600W, 4 Elements
Perfect heater very simple to use
Dom Hagan, Norfolk
27 March 2025 12:59
'Excellent company with a great customer service'
Very prompt service, had an issue with delivery and one phone call back to them and it was sorted and re delivered the very next day!
Stiebel Eltron DCE-X 10/12 Premium - 238159 (Single Phase) Instantaneous Water Heater 4i Technology
Second time using this product, I can’t recommend it enough for a small flat or office space it comes second to none. With no safety devices needed pipework is as little as possible and all round a tidy job. 5stars will always use them.
DCH Plumbing and Heating
Bill Reed, Blackburn
27 March 2025 07:15
The website was easy to use,
Clear product information.
Pricing very reasonable,
Delivery very good.
Solar iBoost+ Solar Immersion Controller
The Solar iBoost does what it says on the tin, it controls and uses my spare solar power to heat the water at zero cost. This is my second unit, my first iBoost worked continuously for 8 years. I think thats prity good.
Would I recommend the iBoost absolutely, its a no brainer.
Trusted Customer
26 March 2025 08:09
'Brilliant service'
Incredible speed and efficiency, brilliant response
It’s rewarding to know that you were satisfied with our service. If there’s anything more we can do for you, we’re just a call away!
Martin, Christchurch
25 March 2025 08:57
'Good service and product'
Easy purchase and quick delivery.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Creda TSRE070 700W Storage Heater
I bought this storage heater to replace an old Dimplex unit. Fitting it was straightforward as the installation instructions are clear and it is the same model as one we already have so I knew how to set up the heating programme. So far it is working fine and is certainly more efficient and controllable than the previous unit.
Thanks for the 4-star review. The team at Heater Shop is thrilled you’re happy with your recent purchase.
Gary jones, Macclesfield
24 March 2025 13:22
'Good shop'
Good price and fast delivery couldn’t ask for anything more
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.
Mike Trigg
24 March 2025 13:11
'Excellent Sales Service'
Dean was very helpful and his knowledge re the product we purchased was excellent
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Rointe KRI1600RAD3 - Kyros - Electric Radiator, 1600W, 15 Elements
PGG, France
24 March 2025 09:38
'Simple to order and quick to deliver - next working day'
Perfect
Thank you for your positive feedback. We appreciate your business with us.