Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
25 August 2023 08:58
'Excellent Customer Service'
Excellent customer service. Had issue with online order so called & they quickly rectified issue. Order was processed efficiently & received the next day.
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Rointe Universal Mounting Brackets / Pack (White)
Right product for the job
David Bollands
25 August 2023 08:04
'Magic is in the making. I would highly recommend based on my experience.'
Wow; ordered late afternoon and arrived within 24 hours. Magic is in the making. Still waiting for items from a major online retailer that is named after a South American rain forest and still to be advised that parts are available from a local depot of a national store that you would think only sells fixing screws.
All parts were as ordered. Still to open the insulation box.
Opportunity for improvement, yes; there was a 1/2 inch split in the plastic bag that had some items, none of which were sharp. A small item could have gotten lost. Possibily a transit issue.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
20mm XPS Premium Insulation Board (10m² Kit)
A cost effective way to create a tiling background for my project. I would have bought stainless fixing washers and screws if they were available in the size I require
Paul Roberts
16 August 2023 13:34
'Excellent customer service.'
Purchase was faulty. Customer services immediately sent a replacement and picked up the original.
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Heater Shop.
Marion James, Scottish Borders
15 August 2023 09:14
'A great buy. Excellentnext day delivery. Beautiful design. Easy to installu'
Excellent service. Arrived literally next morning delivery The heaters are extremely well packaged. All no damage whatsoever. Easy instructions to mount on wall. Look great. Very smart appearance. I have fitted out a small holiday flat. The controls are at top right side which is great for visual and controls. My previous heaters controls were at the bottom so had to get on my knees. Bonus is wifi app on my phone. I havnt tried a long heating period yet as it’s very warm weather but looking at excellent reviews I am happy will be efficient. Definitely recommend. Excellent value.
On behalf of all of us at Heater Shop, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.
Harmoni Lugo+ HS0880 - Wi-Fi Electric Radiator, 880W
So pleased I read reviews. All very helpful and I’m very happy with purchase
Harmoni Lugo+ HS1540 - WiFi Electric Radiator, 1540W
Excellent highly recommend
Trusted Customer
15 August 2023 08:14
'Super fast delivery'
Super fast delivery, very easy transaction
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Dimplex DXFF30TSN Portable Fan Heater 3kW
Easy to deal with, super smooth
Adrian Evans
12 August 2023 15:32
'Works'
5 Heater ordered, delivered over two day, all carried out on line, works very well
We are incredibly grateful that you took the time out to leave us a 4-Star review.
Rointe KRI0550RAD3 - Kyros - Electric Radiator, 550W, 5 Elements
All purched on line, works, but on personal touch.
Rointe KRI0330RAD3 - Kyros - Electric Radiator, 330W, 3 Elements
Work but no personal touch.
C. Bignall, Gloucestershire
10 August 2023 19:50
'Best price, best service. Thank you.'
My delivery was well within 24 hours of placing the order, at no extra cost. The delivery carrier was Parcel Force and my package containing my iBoost Buddy+ arrived in excellent time and in excellent order. I am delighted with my order, it was very easy to set up within 5 minutes of opening the box, and working perfectly. It will be an asset going into Autumn and Winter to assess the best times to take advantage of the reducing solar output as the nights draw in. Did I mention the price? Heater Shop was considerably cheaper than the retail price of the manufacturer!
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Heater Shop. We look forward to serving you for many years to come!
Solar iBoost+ Buddy Display
What an amazing piece of kit and perfectly complements my iBoost as I can place it where I can see it. Very easy to pair with the iBoost in seconds and the display is very straightforward and intuitive. This is going to help get the best out of my solar panels in Autumn/Winter when we get less sunlight, as it will indicate the optimum times to take advantage of surplus solar generation, so I’m not using the grid unnecessarily.
ROBERT PARKER
10 August 2023 15:29
Good all round, good price good item and very helpfull salles team.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Gledhill Replacyl Stainless Steel Vented Cylinder 900mm x 450mm - Indirect Connection 117 Litres
top seller with helpfull staff
John Magness
10 August 2023 14:31
'Good service'
First time I have used this company. The item ordered arrived promptly and well packaged. Will be happy to use again.
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Aube TH131 Floor Sensing Manual Thermostat
Just fine. You need a magnifying glass to read the instructions though.
Sunnii-Elle Peifer-Stafford
10 August 2023 12:11
'Amazing supplier, great product'
The team at Heater Shop were excellent. The team really helped me get out of a potential sticky situation, handling everything grace. I am really pleased with the customer service and the product we received, cannot recommend them!
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Reina Modal TRV Corner Anthracite with Lockshield
Product as stated, arrived quickly, excellent service