Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
28 May 2015 18:37
'Very good'
very good
Thank you very much for your positive feedback.
Customer Service Manager
Rointe Kyros KRI0550RAD2 550W Electric Radiator 520mm 5 Elements
very ood
Elnur RF4E 500W Digital Inertia Electric Radiator 415mm 4 Elements
very good
Trusted Customer
28 May 2015 11:30
'Delivered very quickly, five days early in fact.'
Delivered very quickly, five days early in fact.
Thank you for taking the time to review the Elnur TBB Electric Towel Rail. It is a fantastic towel rail and looks super stylish.
Customer Service Manager
Trusted Customer
22 May 2015 16:28
'First class service'
first class service
Thank you for your great feedback.
The Elnur RFE Digital Inertia Radiator is a fantastic, energy efficient radiator.
Customer Service Manager
Elnur RF8E 1000W Digital Inertia Electric Radiator 735mm 8 Elements
again first class
Trusted Customer
15 May 2015 12:49
'All done by computer, ordering was easy. Also had a query prior to ordering and…'
All done by computer, ordering was easy. Also had a query prior to ordering and found their response excellent. But remember you can only talk to someone monday-Friday.
Thank you for your review.
Our offices are open from Monday to Friday 07:30 - 17:30 for sales, technical help and assistance. You can also email us at sales@heatershop where we are always happy to assist any queries that you might have.
Customer Service Manager
Trusted Customer
11 May 2015 07:28
'Excellent customer service. Although the product I requested was unavailable I was supplied a more…'
Excellent customer service. Although the product I requested was unavailable I was supplied a more expensive product at the same price.
Thank you for taking the time to review us.
The Rointe Kyros is a superb electric radiator and by offering a price match for the unavailable product means we are able to keep our customers happy.
Customer Service Manager
Rointe Kyros KRI0770RAD2 770W Electric Radiator 680mm 7 Elements
Rointe Kyros KRI0330RAD2 330W Electric Radiator 350mm 3 Elements
Rointe AIR Remote Control - ACMI120
Trusted Customer
9 May 2015 10:20
'Great service thanks'
Great service thanks
You are very welcome.
Thank you for taking the time to review us, we value it greatly.
Customer Service Manager
Rointe Kyros KRI0550RAD2 550W Electric Radiator 520mm 5 Elements
Rointe TI075SEM 750W Metal Electric Towel Rail Radiator 1700mm
Rointe TI050SEM 500W Metal Electric Towel Rail Radiator 1300mm
Rointe Kyros KRI0990RAD2 990W Electric Radiator 840mm 9 Elements
Trusted Customer
3 May 2015 07:29
'Excellent advice and guidance prior to purchase and then next day delivery in the allocated…'
Excellent advice and guidance prior to purchase and then next day delivery in the allocated 1 hour time slot. Cannot be faulted
Thank you for fantastic feedback, we appreciate you taking the time to do this.
If you need any advice or assistance with setting up your radiator, please call us on 01473 276686.
Customer Service Manager
Rointe KI0770RAD 770W Digital Electric Radiator 680mm 7 Elements
Trusted Customer
1 May 2015 07:28
'Very good service ,will use again'
Very good service ,will use again
Thank you for taking the time to review us as excellent.
Customer Service Manager
Elnur RF6E 750W Digital Inertia Electric Radiator 575mm 6 Elements
Easy to fix to wall .Could do with flex being longer.
Elnur RF12E 1500W Digital Inertia Electric Radiator 1055mm 12 Elements
Easy to fix to wall .Good instruction.Could do with the flex being longer if switch is opposite side .
Trusted Customer
27 April 2015 12:13
'Service brilliant'
Service brilliant
Thank you for your review. The Rointe range are really fantastic electric radiators, and as well as being super-efficient they are a stylish addition to any room.
Customer Service Manager
Rointe KI1430RAD 1430W Digital Electric Radiator 1180mm 13 Elements
Wont know how good efficiency till next winter
Trusted Customer
24 April 2015 07:57
'Good product excellent service'
Good product excellent service
Thank you for your kind comments about our service, we appreciate it very much.
Customer Service Manager
Elnur RF4E 500W Digital Inertia Electric Radiator 415mm 4 Elements
Elnur RF14E 2000W Digital Inertia Electric Radiator 1215mm 14 Elements
Elnur RF10E 1250W Digital Inertia Electric Radiator 895mm 10 Elements