Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Anne Robertson, Crewkerne
18 October 2024 07:19
'Fantastic service'
Excellent service. Can't fault it.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Rointe KRI0330RAD3 - Kyros - Electric Radiator, 330W, 3 Elements
Excellent service. Ordered one day, arrived the next. Also prices are very competitive. Would recommend.
Thank you for your review. We will share this with the team to let them know how we are doing.
christine blades
17 October 2024 22:20
great service and quick delivery
Thank you for your positive comments about our service.
Rointe KRI0990RAD3 - Kyros - Electric Radiator, 990W, 9 Elements
Looks great and excellent control panel which can be set and locked on a certain temperature.
We are incredibly grateful that you took the time out to leave us a 5-Star review for the Rointe Kyros.
Trusted Customer
17 October 2024 14:12
'Deserving of their 5 stars!'
Will definitely be using again. The price was excellent and the radiators arrived extremely well packaged the next day. Excellent service all round -well done!
Thanks for your kind words about our products and services. We’re very grateful for customers like you and hope you stick with us for years to come.
Trusted Customer
17 October 2024 09:59
'Highly recommended!'
Found the item I wanted in stock.
Easy, secure online ordering process.
Having ordered at 3.30pm, my radiator was then delivered at 11.30am the next day!! Very impressed.
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Trusted Customer
17 October 2024 07:15
'Broken heater'
Rubbish!!!
Trusted Customer
17 October 2024 04:28
Still waiting to receive order should have been 14/10/24
We're sorry to hear there was a delay with the delivery of your order. We send items out on a next working day delivery service with our couriers and unfortunately can see your parcel was misrouted to the incorrect delivery depot but delivered.
Please accept our apologies for the inconvenience of the delayed delivery.
Trusted Customer
16 October 2024 15:32
'Great Experience'
Web site very easy to use, very good product information allowing easy choice of product. arrived next day as promised.
On behalf of all of us at Heater Shop, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.
Dimplex ECOT3FT Thermostatic Tubular Heater 3ft
Easy to order, heater arrived next day. great experience.
Thank you for the great review! We can’t wait to have you back with Heater Shop.
Robert, Dunmow Essex
16 October 2024 10:38
Comprehensive advice
Rointe KRI0550RAD3 - Kyros - Electric Radiator, 550W, 5 Elements
Rointe KRI1210RAD3 - Kyros - Electric Radiator, 1210W, 11 Elements
Would have been 5 star but I cut my finger on a sharp edge on the join along the bottom.
It has many software features but for is lacking a simplified interface for the elderly.
Rointe KRI0990RAD3 - Kyros - Electric Radiator, 990W, 9 Elements
Trusted Customer
15 October 2024 20:45
Great service
Thank you so much for taking the time to leave us a 5-star review.
Jon Anderton, South England
15 October 2024 11:30
'Don't buy until you try .... The Heater Shop.'
The service provided by The Heater Shop was first class, and 5/ 5 star
rating in all aspects which include the product, price and delivery.
Definitely the place to shop. My purchase was a wall mounted , infra
red bathroom wall heater.
So, don't buy until you try......The Heater Shop.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Heater Shop. We look forward to serving you for many years to come!
Stiebel Eltron IW 229339 120 Quartz Heater
The Heater Shop is the place to go to buy this excellent heater and they provide a first class service and delivery as well.
Thank you for the great review! We can’t wait to have you back with Heater Shop.