Heater Shop - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Click to view our independent Feefo review profile

4.998% Positive (6,052 reviews)

Ratings based on data collected by third party reviewing platform.

5		91%
4		8%
3		1%
2		0%
1		0%

Latest Heater Shop customer service reviews

Excellent

Trusted Customer
5 September 2024 15:35

very efficient

We appreciate you leaving a 5 star review - Thank you.

Excellent

Trusted Customer
5 September 2024 08:50

'Excellent'

Heater Shop staff were very helpful when I rang with question about the storage heater before ordering. Delivery was quick and ordering was easy. The heater hasn't been used yet.

We're happy to see that you had a 5-Star experience with Heater Shop. Thanks for sharing.

Excellent

Brian, Bromley
4 September 2024 18:47

'Great Service'

Very helpful advice on phone prior to online purchase.

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Excellent

Trusted Customer
4 September 2024 13:24

'Great Service'

Excellent service - delivered within 24 hours of ordering

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Excellent

Trusted Customer
3 September 2024 08:16

'Perfect Service'

This is second time have I purchased from The Heater Shop as they always live up to their reputation. The prices are very competitive and always latest specification - Ordered Dimplex Q-Rad electric radiator and delivered next working day. Staff are helpful and confirmed it wouldn’t be an on a pallet. DX driver bought heater to my flat and to the room. Highly recommend the Heater Shop.

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Excellent

keith jefferies, Melksham
29 August 2024 19:51

'My new Heater'

Exellent ! The customer service was really good , I needed to speak to them with a couple of issues and found them to be very helpful and pleasant

It is great to hear we could assist with all of your queries and heating needs. Thank you for choosing Heater Shop.

Dimplex Quantum QM150RF - Wi-Fi Ready Storage Heater, 1500W

A really smooth transaction , The heater was delivered by a very charming delivery driver the very next day

Thank you for leaving feedback on your heater and delivery service.

View product

Average

SANNA DARBOE
28 August 2024 09:11

Is okay

Thank you so much for your positive rating for your recent purchase from Heater Shop.

Excellent

Dom Hagan
28 August 2024 09:03

'Super fast shipping'

After looking around for a couple days and being told I was going to have to wait a number of weeks for it to be delivered. I ordered from heater shop expecting it to take a while to arrive but to mine and my customers surprise it turned up the next day!! The unit itself is tiny and worked perfectly tucked away in a cupboard to save space, will 100% will ne ordering from here again.

Thank you so much for taking the time to share your experience with Heater Shop. We take pride in knowing our customers are happy with their ordering experience.