Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
28 September 2016 18:48
'All aspects excellent with the exception of the web page,which I found wooly and poor…'
All aspects excellent with the exception of the web page,which I found wooly and poor with no positive checkout identification.
Thank you for your feedback.
We are continuously improving our website and appreciate you taking the time to review us.
Tracey Morgan
Customer Service Manager
Trusted Customer
27 September 2016 08:16
'I rang up ready to order two radiators but after speaking to the sales person he…'
I rang up ready to order two radiators but after speaking to the sales person he advised me I was ordering the wrong type of radiators for my needs. He then advised the radiators that would be more appropriate and he was absolutely spot on and they have been amazing. I would recommend these guys as they are more interested in the fact you order the right radiator and not about selling!
Thank you very much for your fantastic comments and feedback. We try our very best to ensure that the advice we give suits our customer needs, and we are thrilled that we were able to help you get it right!
If you need any future advice, please do not hesitate to give us a call on 01473 276686.
Tracey Morgan
Customer Service Manager
Haverland RC12A 1500W 1067mm Designer Electric Radiator
Brilliant
Trusted Customer
26 September 2016 22:55
'Good.'
good.
Thank you for taking the time to review us.
Tracey Morgan
Customer Service Manager
Haverland RC12B 1200W 1025mm Conservatory Electric Radiator
Bit early to say yet because we have barely used it. but it looks good and seems to work well. also our electrician thought it seemed good when he fitted it.
Trusted Customer
26 September 2016 08:34
'Excellent product . Efficient service .would recommend .'
Excellent product . Efficient service .would recommend .
Thank you very much for your review and for your fantastic comments on our service.
Tracey Morgan
Customer Service Manager
Rointe DIB0550RAD - D Series - Electric Radiator, Graphite, 550W, 5 Elements
Trusted Customer
24 September 2016 10:44
'The guy I spoke to over the phone was very helpful and confirmed the heater…'
The guy I spoke to over the phone was very helpful and confirmed the heater I had in mind was the one for us.
Thank you very much for your review.
I am glad that we were able to reassure you, as to which heater would be most suitable for your cellar.
Tracey Morgan
Customer Service Manager
Haverland Lodel HE600 RA-4 600W Portable Slim Electric Panel Heater
The heater is doing the job we wanted it for and all the paperwork in my cellar has lost its damp feeling.
Trusted Customer
23 September 2016 08:14
'I very rarely leave feedback but heatershop are so good i had to! If you want…'
I very rarely leave feedback but heatershop are so good i had to! If you want heaters use them, best customer service, cheapest products, excellent delivery.
Thank you very much, we really appreciate your wonderful comments on our service.
Tracey Morgan
Customer Service Manager
Rointe Kyros KRI0770RAD2 770W Electric Radiator 680mm 7 Elements
Trusted Customer
21 September 2016 07:56
'Great service everything went as promised heater fitted and working Thanks a lot'
Great service everything went as promised heater fitted and working Thanks a lot
That's really great to hear, thank you for your review.
Tracey Morgan
Customer Service Manager
Dimplex PLX3000 3000W Panel Heater 860mm (Damaged Packaging)
Looks good performs good what more do we need.
Trusted Customer
21 September 2016 07:25
'Superb service delivery time to the minute lovely heaters thankyou'
Superb service delivery time to the minute lovely heaters thankyou
Our delivery service is always being improved to exceed expectations and we love to hear that our attention to detail really benefits our customers, thank you for your great comments.
Customer Service Manager
Haverland RC6TT - Electric Radiator, 750W
Haverland RC10TT - Electric Radiator, 1250W
Trusted Customer
20 September 2016 10:21
'Excellent speedy delivery'
Excellent speedy delivery
Thank you for your feedback.
Our Free next day delivery is a fantastic service, with our customer service team ensuring that you are kept informed every step of the way.
Tracey Morgan
Customer Service Manager
Dimplex PLX1250TI - Panel Heater, 1250W
Trusted Customer
20 September 2016 09:08
'Brilliant service - goods arrived on specified time, well packaged.'
Brilliant service - goods arrived on specified time, well packaged.
Thank you for your feedback.
Ensuring that our goods are well packaged to prevent any damages in-transit and, that they arrive at our customers convenience is very important to us.
Tracey Morgan
Customer Service Manager
Dimplex PLX1500 - Panel Heater with Thermostat, 1500W
Dimplex PLX1250 1250W Panel Heater 690mm