Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
31 August 2016 13:16
'Very helpful and informative'
Very helpful and informative
Thank you for your feedback, I am glad that you found us both helpful and informative.
Tracey Morgan
Customer Service Manager
Trusted Customer
30 August 2016 16:22
'Ordering my appliance was easy and I was given every assistance by the staff.'
ordering my appliance was easy and I was given every assistance by the staff.
The Dimplex PLX panel heater is a really great heater, thank you for your review.
Tracey Morgan
Customer Service Manager
Dimplex PLX1000TI - Panel Heater, 1000W
I have not used the panel heater owing to the warm weather but it has been tested by my electrician and found to be working satisfactorily. Delivery was first class
Trusted Customer
30 August 2016 10:29
'The service was excellent I have never had so many e-mails regarding a purchase/ delivery…'
The service was excellent I have never had so many e-mails regarding a purchase/ delivery from any other supplier before.
I was kept informed all along the way excellent information.
That's great to hear, thank you for your review. our customer services team ensure that all of our customers are kept informed so that our deliveries run smoothly.
Tracey Morgan
Customer Service Manager
Haverland Lodel HE600 RA-4 600W Portable Slim Electric Panel Heater
Excellent quality heater nice looking particularly liked the different modes for comfort,economy,frost.
Trusted Customer
30 August 2016 07:46
'First class service delivered next day I could not believe it I know were to come…'
first class service delivered next day I could not believe it
I know were to come next time
many thanks
Thank you very much for your fantastic review. Our FREE next day delivery is very helpful for our customers and we are very proud to be able to offer this.
Tracey Morgan
Customer Service Manager
Dimplex PLX500TI 500W Panel Heater & 24 Hour Timer 450mm
Trusted Customer
25 August 2016 20:56
'Great service , as always'
Great service , as always
Thank you very much for your great review of the Elnur RFE Digital Inertia Electric Radiator.
Customer Service Manager
Elnur RF6E 750W Digital Inertia Electric Radiator 575mm 6 Elements
Elnur RF8E 1000W Digital Inertia Electric Radiator 735mm 8 Elements
Trusted Customer
23 August 2016 14:12
'Fast efficient service'
fast efficient service
Thank you for your great review.
The Haverland RCA designer electric radiator really is a wonderfully stylish radiator and a fantastic product.
Tracey Morgan
Customer Service Manager
Haverland RC8A - Electric Radiator, 1000W
excellent, stylish and slim. Tried it out and its very quick and easy to use
Trusted Customer
23 August 2016 09:00
'Dealt efficiently with my questions and were pleasant to speak to.'
Dealt efficiently with my questions and were pleasant to speak to.
Thank you very much for you feedback, I'm slightly confused by your selection of a negative for service as your comments all seem positive, if you would mail me with any issues you had through the transaction I will of course be happy to sort for you.
Many Thanks
Tracey Morgan
Customer Service Manager
Rointe AIR Remote Control - ACMI120
A good remote for my radiators
Trusted Customer
23 August 2016 08:29
'Service prompt'
Service prompt
Thank you for your great feedback. Our FREE next day delivery is an excellent service and is certainly well received by many of our customers.
Customer Service Manager
Rointe Kyros KRI0330RAD2 330W Electric Radiator 350mm 3 Elements
Easy to fit and works perfectly
Rointe Kyros KRI0550RAD2 550W Electric Radiator 520mm 5 Elements
Easy to fit and works perfectly
Rointe Kyros KRI0990RAD2 990W Electric Radiator 840mm 9 Elements
Easy to fit and works perfectly
Rointe Kyros KRI1210RAD2 1210W Electric Radiator 1010mm 11 Elements
Easy to fit and works perfectly
Trusted Customer
19 August 2016 21:53
'Excellent service,speedy delivery and well packaged.'
Excellent service,speedy delivery and well packaged.
Thank you for taking the time to review the Elnur RFE Digital Inertia Electric Radiator as excellent, it is very much appreciated.
Customer Service Manager
Elnur RF6E 750W Digital Inertia Electric Radiator 575mm 6 Elements
Havent used them yet but they look great
Elnur RF10E 1250W Digital Inertia Electric Radiator 895mm 10 Elements
Havent used them yet but the look great.
Trusted Customer
19 August 2016 08:37
'Helpful comment on the phone when ordering'
helpful comment on the phone when ordering
Thank you for your review.
Our FREE Next day delivery service is very popular,with our couriers being very helpful-enabling the delivery process to be stress-free.
Tracey Morgan
Customer Service Manager
Elnur PH-125T - Panel Heater, 1250W
Delivery on time with one hour timeslot given on the day. No problem with the heaters.