Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
17 July 2016 10:50
'Although out of hours product support was poor - the permanent sales staff were technically…'
Although out of hours product support was poor - the permanent sales staff were technically competent and very efficient - from order to delivery was 24 hours - excellent.
Thank you for your review, we appreciate you taking the time to leave your great comments. I am very pleased that you love your new Haverland towel rail!
Tracey Morgan
Customer Service Manager
Haverland XTAL4N 400W 1090mm Black Designer Electric Towel Rail Radiator
Haverland technical support were on point; I had 2 questions which were answered quickly and accurately. Lovely product - XTAL 400 - which I have nicknamed the 'iRad' 😀👍!
Trusted Customer
15 July 2016 09:03
'Good website. Efficient check out process. Reliable delivery. Everything I want from an online retailer.'
Good website. Efficient check out process. Reliable delivery. Everything I want from an online retailer.
Thank you very much for your review, we appreciate you taking the time to leave such great comments.
Tracey Morgan
Customer Service Manager
Elnur RF8E 1000W Digital Inertia Electric Radiator 735mm 8 Elements
Great design and a well-engineered product. Not the cheapest on the market but it is a quality product.
Trusted Customer
12 July 2016 12:29
'Service is very good,quick.'
Service is very good,quick.
Thank you for your review - the Elnur RFE is a fantastic electric radiator.
We stock electric radiators for all purposes and although the Elnur RFE does not have a remote, it's programmability is very good with a built in weekly and daily programmer.
We do however, stock a range of electric radiators that have remote controls and even WiFi compatible - which can be controlled via an app on your phone or tablet.
Tracey Morgan
Customer Service Manager
Elnur RF14E 2000W Digital Inertia Electric Radiator 1215mm 14 Elements
A remote control would make programming the heaters a lot easier .
Trusted Customer
12 July 2016 08:49
'Easy to order and quick delivery.'
Easy to order and quick delivery.
Thank you very much for reviewing us and your new Rointe Kyros electric heater as excellent, it is very much appreciated.
Tracey Morgan
Customer Service Manager
Rointe Kyros KRI0550RAD2 550W Electric Radiator 520mm 5 Elements
Very effective heater
Trusted Customer
10 July 2016 08:10
'The service is as good as they were the last time I used this company…'
The service is as good as they were the last time I used this company (" excellent ? )
Fantastic, thank you very much for your great review. We try very hard to ensure that our service continues to exceed your expectations.
Customer Service Manager
Rointe Kyros KRI0550RAD2 550W Electric Radiator 520mm 5 Elements
As good as they get
Rointe Kyros KRI1210RAD2 1210W Electric Radiator 1010mm 11 Elements
The best on the market at the moment
Trusted Customer
8 July 2016 14:43
'Arrived quickly and in perfect condition'
Arrived quickly and in perfect condition
Thank you for reviewing the Dimplex PLX panel heater- it really is a fantastic heater and I am glad that you are so happy with it.
Tracey Morgan
Customer Service Manager
Dimplex PLX2000TI 2000W Panel Heater & 24 Hour Timer 860mm
Does exactly what it says. Easy to use and of course silent.
Trusted Customer
5 July 2016 11:11
'Efficient Service'
Efficient Service
That's fantastic, thank you very much for taking the time to review us - repeat custom really means a lot to us.
Tracey Morgan
Customer Service Manager
Elnur PH-200T 2000W 780mm 24 Hour Timer Panel Heater
I bought one previously and found it to be more effective than the one I had so decided to buy another. Good Value.
Trusted Customer
5 July 2016 10:23
'Excellent communication and delivered next day.'
Excellent communication and delivered next day.
Thank you very much for taking the time to review the Dimplex PLX panel heater.
Tracey Morgan
Customer Service Manager
Trusted Customer
3 July 2016 10:55
'Ok'
Ok
Thank you for your review.
Customer Service Manager
Elnur RF6E 750W Digital Inertia Electric Radiator 575mm 6 Elements
Elnur RF12E 1500W Digital Inertia Electric Radiator 1055mm 12 Elements
Trusted Customer
3 July 2016 08:34
'Prompt delivery'
prompt delivery
Thank you for your feedback. the Dimplex PLX panel heater is a fantastic heater and is certainly value for money.
Tracey Morgan
Customer Service Manager
Dimplex PLX750TI - Panel Heater with Timer, 750W
good design and well built. worth paying a little more for.