Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
20 February 2016 18:26
'Good website, good security on checkout, fast delivery'
Good website, good security on checkout, fast delivery
Thank you very much for you kind review.
If you need any further information or assistance please do not hesitate to contact us.
Hannah Boother
Customer Service Manager
Haverland RC8TT - Electric Radiator, 1000W
Haverland RC10TT - Electric Radiator, 1250W
Trusted Customer
20 February 2016 08:13
'It was the cheapest price for this model compared to other website.Got the delivery the…'
It was the cheapest price for this model compared to other website.Got the delivery the next day as promised.
That's fantastic!
The Haverland RCTT is a really great electric radiator. If you need any further assistance please do not hesitate to give us a call on 01473 276686.
Hannah Boother
Customer Service Manager
Haverland RC8TT - Electric Radiator, 1000W
The radiator was installed very easily and it very user friendly.
Trusted Customer
19 February 2016 12:59
'Replacement really good'
Replacement really good
That's really great to hear.
Thank you very much for reviewing us.
Hannah Boother
Customer Service Manager
Haverland RC12TT - Electric Radiator, 1500W
Trusted Customer
16 February 2016 09:53
'Very easy to deal with.'
Very easy to deal with.
Thank you very much for your kind words and reviewing us.
Hannah Boother
Customer Service Manager
Haverland RC12B 1200W 1025mm Conservatory Electric Radiator
Trusted Customer
16 February 2016 07:38
'Buy 5 and get another discount'
Buy 5 and get another discount
Hi Thanks for your comment your right we have a 5+ price on all elnur products as you can see on the web pricing if you have any other questions please call us on 01473276686.
Many Thanks
Paul M Frost
Customer Service Manager
Elnur RF6E 750W Digital Inertia Electric Radiator 575mm 6 Elements
As above
Elnur RF8E 1000W Digital Inertia Electric Radiator 735mm 8 Elements
Looks good. Reliable
Trusted Customer
15 February 2016 17:29
'Fast shipping thanks !'
Fast shipping thanks !
That's great!
Thank you for reviewing us.
Hannah Boother
Customer Service Manager
Haverland RC6TT - Electric Radiator, 750W
It is a very good product !
Trusted Customer
14 February 2016 21:57
'The order came in reasonable time and was well packaged. The product matches the picture…'
The order came in reasonable time and was well packaged. The product matches the picture on the website. However, description of the product's programming features is not clear on the website.
Many Thanks for your positive comments, with ref to the timer function it is rare to find a towel rail with full program-ability as the aesthetic is generally very important the normal option is a set back timer which is small and discreet, following your comments I have made some minor changes to the description which will hopefully make this clear.
Many Thanks Again
Paul M Frost
Customer Service Manager
Climastar 051000S Smart Easy Tech Inertia Radiator 1000W White Cashmere
The heating panel is exactly what we want except for one vital feature. We wanted to be able to set the heater to come on to heat the room before we came down in the morning. Unfortunately, it was not at all clear on the website that although it can be programmed, the programming is limited to the choice of 3 temperatures and a selection of hours the heater will stay on once you turn it on. There is no way you can set the time it comes on. It seems this is an essential difference between this model and the touch screen version, and this is not pointed out.
Trusted Customer
13 February 2016 09:53
'From first contact to delivery everything excellent'
From first contact to delivery everything excellent
Thank you very much for your fantastic feedback.
Hannah Boother
Customer Service Manager
Dimplex PLX1000TI - Panel Heater, 1000W
Both heaters working very well
Trusted Customer
13 February 2016 09:28
'Have already E mailed Heater Shop direct to compliment the speed of delivery and excellent…'
Have already E mailed Heater Shop direct to compliment the speed of delivery and excellent clear, concise help from telephone call.
Thank you very much for your kind review and for your direct email.
We appreciate you taking the time to review us and thank us directly for our hard work.
If you need any further assistance please give us a call on 01473 276686.
Hannah Boother
Customer Service Manager
Trusted Customer
13 February 2016 09:24
'Fast service and delivery. Thanks'
Fast service and delivery. Thanks
You are very welcome.
Thank you for reviewing us.
Hannah Boother
Customer Service Manager
Haverland RC4TT - Electric Radiator, 500W