Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
7 February 2016 08:44
'Have used this company lots now and would highly recommend.'
Have used this company lots now and would highly recommend.
Thank you for your kind review and thank you very much for your recommendation.
Hannah Boother
Customer Service Manager
Rointe Kyros KRI1210RAD2 1210W Electric Radiator 1010mm 11 Elements
Have installed many of these Heaters and I think their fantastic. Smart looking and easy to install.
Trusted Customer
7 February 2016 07:34
'Excellent service'
Excellent service
Thank you for your review.
If you require any assistance programming your new Elnur RFE radiator, please do not hesitate to call us on 01473 276686.
Hannah Boother
Customer Service Manager
Elnur RF4E 500W Digital Inertia Electric Radiator 415mm 4 Elements
Good product, not so easy to programme.
Trusted Customer
6 February 2016 19:30
'Ordering was easy; delivery as agreed; was a problem with product (slight damage) so had…'
Ordering was easy; delivery as agreed; was a problem with product (slight damage) so had to contact customer services - excellent outcome; dealt with problem quickly and replacement sent. Very pleased with service overall
Thank you for your review.
I am really pleased that you are happy with your new Haverland conservatory radiator and that we were able to replace it efficiently for you.
Your feedback is particularly helpful as I completely agree that knowing the fuse size will help our customers, thank you.
I will write an FAQ (frequently asked question) to highlight your fuse size query and link it to the product.
Hannah Boother
Customer Service Manager
Haverland RC12B 1200W 1025mm Conservatory Electric Radiator
Very sleek in looks; works well; silent in operation so very pleased it's a Spanish product so the wiring instructions could have been clearer and a hint about size fuse to use would be useful! But we managed and we are happy with the radiator
Trusted Customer
6 February 2016 14:48
'From purchasing to my deliver was excellent!'
From purchasing to my deliver was excellent!
Thank you for your positive review.
The Rointe Kyros is a really great radiator. If you require any future assistance please contact us on 01473 276686.
Hannah Boother
Customer Service Manager
Trusted Customer
6 February 2016 11:35
'This company is how retail should be, easy order, delivery on time, back up call…'
This company is how retail should be, easy order, delivery on time, back up call to make sure we are happy. Great work ?
Thank you very much for your fantastic review, it means a great deal to us when we are recognised for our good work.
Hannah Boother
Customer Service Manager
Haverland RC6TT - Electric Radiator, 750W
Heater great and very happy overall
Trusted Customer
6 February 2016 09:25
'Website needs to tell you if product is out of stock when you place the…'
Website needs to tell you if product is out of stock when you place the order. That's my only gripe, had to wait a few extra days for the stock to come in. However, communication was excellent, and apart from the glitch on the website, very impressed.
Thank you very much for your feedback.
Whilst we would like to show online stock levels, due to our constant turnover of stock and the time of year, we are unable to be specific on stating accurate stock levels. It is rare for us to be out of stock on any product, but it does happen occasionally - mainly due to unexpected bulk requests!
Hannah Boother
Customer Service Manager
Elnur PH-125T - Panel Heater, 1250W
First class product, does exactly what I need.
Trusted Customer
6 February 2016 09:12
'Good price, great service.'
Good price, great service.
That's fantastic!
Thank you for your great review. If you need any further assistance please do not hesitate to contact us.
Hannah Boother
Customer Service Manager
Haverland RC10TT - Electric Radiator, 1250W
It heats the room up which is pretty much what I expected it to.
Trusted Customer
6 February 2016 09:07
'Vry good'
Vry good
Thank you for your great feedback.
Hannah Boother
Customer Service Manager
Haverland RC10TT - Electric Radiator, 1250W
Vry gpod prompt service.
Trusted Customer
3 February 2016 21:00
'Very good service, efficient and delivered on time.'
Very good service, efficient and delivered on time.
That's great!
Thank you for your positive review.
Hannah Boother
Customer Service Manager
Elnur RX14E - Thermal Electric Radiator, 2000W
Heats very well and efficient
Trusted Customer
2 February 2016 19:51
'Best price we could find on the internet and the delivery was on time'
Best price we could find on the internet and the delivery was on time
Thank you for your positive feedback. We always try and keep our prices competitive and are really pleased that we were able to offer you the best price available.
Hannah Boother
Customer Service Manager
Haverland RC6TT - Electric Radiator, 750W
We have had Haverland radiators before and are very happy with the product