Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Iain Urquhart
21 September 2023 07:37
'Ordered and delivered in less than 24hrs! Fitted and working great!'
Very quick service and reasonably priced! Only small thing I would mention was the delivery company just left the item at my front door in full view as I was not at home but not heater shops fault. Excellent service.
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Thank you for the feedback on our couriers. We will ensure this is passed on to the relevant person.
Rointe DIW1430RAD - D Series - Electric Radiator, White, 1430W, 13 Elements
Sleek and easy to control. The app is great! Does the job nicely.
Nick Cave, Bridgwater
21 September 2023 07:10
'Fast delivery slow on replacement'
Fast delivery shame it was broken when opened had to send back before new one was sent out which took to long as won’t send new one until the old one has been received and checked. Now have to wait for the electrician to have availability again
Thank you for taking the time to leave us a review. We're sorry your item was damaged when you received this. I understand our process can be frustrating. Unfortunately we have to obtain the damaged item before releasing a replacement. Please feel free to reach out to ‘01473 276677’ or ‘sales@heatershop.co.uk’ if you require any further assistance with your product.
Trusted Customer
20 September 2023 11:20
'Quick delivery'
Would recommend.
Thank you for your positive feedback. We appreciate your business with us.
Stiebel Eltron IW 229339 120 Quartz Heater
A good quality product, but note that it needs to be wired into your mains power via a circuit-breaker switch.
Andy Gibson
19 September 2023 07:02
Excellent service extremely fast delivery and highly recommended products
On behalf of all of us at Heater Shop, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.
Reina Portland Angled Brushed Valve
Fantastic service and fantastic product
Robert Huxley
18 September 2023 08:51
Yes very good, would buy again defiantly
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Heater Shop.
Dimplex BPH100M 1000W White Metal Bathroom Panel Heater
Good product but bit difficult for old people to use, screws didn't align up
Trusted Customer
17 September 2023 14:50
'Great service.'
Great service. Quality produce. Good price.
Fantastic to hear, thank you very much for the really great review.
Stiebel Eltron DCE-S 10/12 Plus - 238154 (Single Phase) Instantaneous Water Heater 3i Technology
Top class water heater. Great flow rate, well built.
Stuart Duff, Scottish Borders
16 September 2023 20:43
'Excellent speedy service & delivery.'
I’ve bought Haverland Ultras a few months ago to evaluate them as replacements for storage radiators, I have found the three purchased met my expectations , so i’ve ordered an additional 5 Units. Customer service is excellent one of the original units arrived damaged in transit but was instantly
replaced with no quibble at all. I would highly recommend the Heater shop for your heating needs.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Heater Shop. We look forward to serving you for many years to come!
Haverland ULTRAD-9 - Smart Electric Radiators, 1500W
Haverland Ultra 9’s and 6’s. Excellent radiators provide rapid heat, programmable and very efficient in their operation. Easy to install with a template supplied to ensure correct height and position. I have 8 units now and very pleased with my purchase .
Haverland ULTRAD-6 Smart Electric Radiator, 1000W
iI bougjht two to heat my small hallways and find them excellent in both the speed to heat the space and the programmability function.
Geoffrey Driver
16 September 2023 08:16
'Great company'
Very easy to order and turned up within 3 days.
Thank you
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Gledhill Stainless ES Unvented 150 Litre Cylinder - Direct Connection
Exactly what we wanted
Thank you
J Woolcock
15 September 2023 15:01
'Great service, great price.'
Easy to follow, clear instrucitns when buying. Item arrived as promised on time the next day. Can't fault the service (though as yet it is uninstalled and has not been switched on).
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Stiebel Eltron IW 229339 120 Quartz Heater
Looks great, German built, exactly the right size & spec. Thank you.
Trusted Customer
14 September 2023 18:41
'Goods delivered in good condition and on time.'
Good delivered on time and parcel in good condition. Item not installed yet so can't comment on whether it works, but previous purchases have proved excellent.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Rointe Kyros KTI030SEC3 300W Chrome Electric Towel Rail 900mm
Can't comment as not installed yet, however previous purchases in the same range have proved excellent.