Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
10 May 2016 08:26
'Great website, easy to pick delivery day and telephone enquiry was handled very well. A…'
Great website, easy to pick delivery day and telephone enquiry was handled very well. A phone call to double check delivery day and a follow up to make sure I was happy with the order was hugely appreciated.
Thank you for your fantastic comments. Our customer service team works very hard to ensure that all of our customers are kept informed and happy.
Tracey Morgan
Customer Service Manager
Rointe Kyros KRI0550RAD2 550W Electric Radiator 520mm 5 Elements
Trusted Customer
7 May 2016 10:39
'Simply amazing'
Simply amazing
Thank you very much for your feedback, it is appreciated very much.
Customer Service Manager
Haverland RC12B 1200W 1025mm Conservatory Electric Radiator
Trusted Customer
4 May 2016 10:18
'Very pleased with not only the price of the heaters I bought but the whole…'
Very pleased with not only the price of the heaters I bought but the whole level of communication I received from them during not only the buying of them but also the delivery of them. Kept me well informed and up to date. Not only that when I received my purchases I found them to be well packaged to prevent them from being damaged during transit. I wish some others would follow their attention to detail.
Thank you very much for your great review, it is very much appreciated. The Haverland Lodel Slim Electric Panel Heater is a fantastic choice and heats up the room brilliantly.
If you require any further assistance in the future, please do not hesitate to contact us on 01473 276686.
Customer Service Manager
Haverland Lodel HE900 RA-6 900W Portable Slim Electric Panel Heater
Very pleased with these heaters, I bought three of them for my house to replace some old oil filled radiators. Love the fact you can set them to work like your own central heating for a house especially when you only have electric and no gas. Only gripe I had was the instructions said to drill 10mm holes to wall mount them but the heaters came with 8mm rawplugs!
Trusted Customer
3 May 2016 20:30
'Very fast delivery'
Very fast delivery
Thank you very much for your great feedback. Our FREE next day delivery is a very popular and reliable service.
Customer Service Manager
Rointe SMSOP0022 Replacement Mounting Bracket Set for 11-15 Element Heaters
Trusted Customer
3 May 2016 14:10
'Excellent customer service Liam ( phone )'
Excellent customer service Liam ( phone )
Thank you very much for your feedback.
I will be sure to pass on to Liam your fantastic comments.
Customer Service Manager
Dimplex PLX750 - Electric Panel Heater, 750W
A very good product
Trusted Customer
3 May 2016 08:40
'Excellent service, very quick delivery.'
Excellent service, very quick delivery.
Thank you for taking the time to leave feedback for your new Dimplex PLX panel heater.
Customer Service Manager
Dimplex PLX3000TI 3000W Panel Heater & 24 Hour Timer 860mm
Trusted Customer
1 May 2016 07:07
'Efficient, helpful and fast delivery.'
Efficient, helpful and fast delivery.
Thank you very much for your excellent review of the Rointe Kyros electric radiator, we appreciate it greatly.
Customer Service Manager
Rointe Kyros KRI1210RAD2 1210W Electric Radiator 1010mm 11 Elements
Quality product. Easy to instal and use.
Trusted Customer
23 April 2016 16:45
'Many thanks'
Many thanks
Thank you very much for rating us excellent for both service and for our products, it is very much appreciated.
Customer Service Manager
Haverland RC8TT - Electric Radiator, 1000W
Trusted Customer
19 April 2016 17:21
'Fantastic service. Very prompt delivery and a phone call the next day to follow up...most…'
Fantastic service. Very prompt delivery and a phone call the next day to follow up...most impressed!
We always appreciate feedback, and are pleased that you were happy with our service.
Customer Service Manager
Trusted Customer
17 April 2016 09:40
'Great quality Rointe rads. I have one fitted and is heating the area required really…'
Great quality Rointe rads. I have one fitted and is heating the area required really well. Great company, delivered when you said you would. Now just to find out just how economical these rads are!! I have one small issue with connecting to the wifi but will look at that once I have installed the other one. Once again thanks!!? Lee
Thank you very much for your fantastic review. If you require any assistance with setting up your Rointe Delta Ultimate Electric Radiator, please do not hesitate to give us a call on 01473 276686.
Customer Service Manager
Rointe DIW1430RAD - D Series - Electric Radiator, White, 1430W, 13 Elements
Just wifi to sort out which I will do once I install the other one. Overall a top quality product well built and engenious wall mounts simple but effective. Thanks ,Lee