Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
10 April 2016 09:54
'No complaints, radiator was delivered on time and packaged well, price was best around. Will…'
No complaints, radiator was delivered on time and packaged well, price was best around. Will certainly recommend to others, thumbs up from me.
Thank you very much for taking the time to leave great feedback, we appreciate it very much.
Customer Service Manager
Haverland RC4TT - Electric Radiator, 500W
Have only had the radiator for a short while, it's used in my son's room which is located over the garage and gets cold at night. The radiator is placed beneath the window and looks great and really easy to operate. It's set to automatically come on to ensure room doesn't drop below 18.5 degree's and so far it is doing that job admirable. I have a separate digital thermometer in the room and the room is keeping comfortable over night. I like that you can switch radiator display between the time and temperature and of course switch the display off too, the latter essential for bedrooms. If I have any gripe I would have liked the power cable to have been a couple of feet longer.
Trusted Customer
10 April 2016 08:09
'Excellent.'
Excellent.
That's fantastic, thank you for your feedback.
Customer Service Manager
Rointe Kyros KRI0550RAD2 550W Electric Radiator 520mm 5 Elements
Excellent service excellent engineering product
Trusted Customer
8 April 2016 19:36
'Fast polite great service would definatly use again thank you'
Fast polite great service would definatly use again thank you
Thank you very much for your kind comments. We very much look forward to assisting you in the future.
Customer Service Manager
Haverland RC10A - Electric Radiator, 1250W
Trusted Customer
8 April 2016 18:17
'I had to exchange an item (as I decided to have a different size) and the…'
I had to exchange an item (as I decided to have a different size) and the service was excellent, new one delivered and the incorrect one collected at the same time.
Informative e-mails advising exactly what was happening.
Thank you for taking the time to write your review and I am very pleased that we were able to resolve your exchange so quickly and efficiently.
Customer Service Manager
Demista Heated Mirror Demister Pad, 450mm x 400mm, 230V
Trusted Customer
5 April 2016 16:03
'Quick delivery and great service and product'
Quick delivery and great service and product
Fantastic, thank you for your great review.
Customer Service Manager
Haverland RC12TT - Electric Radiator, 1500W
Haverland RC8TT - Electric Radiator, 1000W
Haverland RC6TT - Electric Radiator, 750W
Trusted Customer
5 April 2016 08:11
'Good overall help and assistance'
Good overall help and assistance
Thank you for your feedback. Please note that all repairs are performed by the manufacturers to ensure a quality repair and continuous guarantee.
Unfortunately their appointment schedule is out of our control, however I will pass this information on to ensure that they are fully aware they should improve.
Many Thanks Again.
Customer Service Manager
Elnur RF14E 2000W Digital Inertia Electric Radiator 1215mm 14 Elements
First impression are very good however do have a faulty heater and their service division let me down by not turning up on appointment day. And had to rebook
Trusted Customer
4 April 2016 14:45
'Quick efficient service'
Quick efficient service
Thank you for taking the time to review the Rointe Kyros radiator, we very much appreciate it.
Customer Service Manager
Rointe Kyros KRI0770RAD2 770W Electric Radiator 680mm 7 Elements
Appears to work well but have not had chance to look at everything
Trusted Customer
3 April 2016 14:34
'Very helpful and efficient communication'
Very helpful and efficient communication
Thank you very much for your great comments and rating us both excellent for both product and service, we appreciate it very much.
Customer Service Manager
Rointe DTI045SEC - D Series - Electric Towel Rail, Chrome, 300W
Super quick and easy to install.
Trusted Customer
3 April 2016 10:21
'Easy to order online, and delivered almost exactly as quoted, in fact, EARLY! Brilliant!'
Easy to order online, and delivered almost exactly as quoted, in fact, EARLY!
Brilliant!
Thank you for your great comments.
The Dimplex PLX panel heater really is a fantastic and reliable heater.
Customer Service Manager
Trusted Customer
3 April 2016 07:56
'Quick delivery.'
Quick delivery.
Really great to hear such fantastic comments, thank you.
Customer Service Manager
Haverland RC4TT - Electric Radiator, 500W
Haverland RC10TT - Electric Radiator, 1250W
Good quality, nice looking and keeping a nice comfortable temperature in our annexe.