Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
3 April 2016 00:39
'Excellent service and very expeditious delivery. No need for follow up e-mail?'
Excellent service and very expeditious delivery.
No need for follow up e-mail?
Thank you for your great comments.
Customer Service Manager
Dimplex PLX3000TI 3000W Panel Heater & 24 Hour Timer 860mm
Trusted Customer
2 April 2016 22:51
'Very good service,the heater was well packed and delivered on time'
Very good service,the heater was well packed and delivered on time
Thank you for taking the time to review us, we appreciate it very much.
Customer Service Manager
Elnur PH-150T - Panel Heater, 1500W
Very efficient heater
Trusted Customer
2 April 2016 09:07
'Very good service, they phoned me up to check that I was happy with everything…'
Very good service, they phoned me up to check that I was happy with everything upon delivery.
Thank you for reviewing us as excellent, we appreciate it very much.
Customer Service Manager
Elnur RF12E 1500W Digital Inertia Electric Radiator 1055mm 12 Elements
Elnur RF14E 2000W Digital Inertia Electric Radiator 1215mm 14 Elements
Trusted Customer
2 April 2016 07:53
'Well informed and friendly salesman, good product and speedy delivery - all good.'
Well informed and friendly salesman, good product and speedy delivery - all good.
Thank you very much for your great review.
Please do not hesitate to contact us if you need any further assistance.
Customer Service Manager
Rointe Kyros KRI0990RAD2 990W Electric Radiator 840mm 9 Elements
Easy to control and does the job well
Trusted Customer
30 March 2016 14:56
'Excellent web site, excellent sales support and delivery but when there was a problem, they…'
Excellent web site, excellent sales support and delivery but when there was a problem, they really could not cope with it and it ended up my having to ddeal directly with the manufacturer to find a solution
HI Many Thanks for your feedback, when it comes to programming issues it is generally more efficient to deal with our support partners/manufacturers although we will of course be with you through the process and until any issues are resolved. Many Thanks again.
Customer Service Manager
Rointe AIR Remote Control - ACMI120
Rointe Kyros KRI1300RADC2 1300W Conservatory Electric Radiator 1180mm 13 Elements
Rointe DIW1600RAD - D Series - Electric Radiator, White, 1600W, 15 Elements
Rointe DIW0770RAD - D Series - Electric Radiator, White, 770W, 7 Elements
Climastar 05100ST Smart Touch Inertia Radiator 1000W White Cashmere
Arrived and had obviously been used and returned. I found the reason because the control kept hanging. Finally solved it by removing the "open window" feature but needed dealers help as this option was not documented
Trusted Customer
28 March 2016 09:44
'They did not tell me on any transaction that it is kerbside delivery only.ho can…'
They did not tell me on any transaction that it is kerbside delivery only.ho can a housewife move inside a heavy load like that.one delivery no signature was given. Who is responsible if stolen
Good Afternoon
Many thanks for your feedback. As we have discussed on the telephone, we actually followed your delivery instructions to the letter. I am of course sorry for any confusion there may be with this transaction.
Thanks again
Customer Service Manager
Trusted Customer
28 March 2016 07:54
'The order was very quick in coming to my address and the handler over the…'
The order was very quick in coming to my address and the handler over the phone was very clear and precise
Thank you very much for taking the time to review us as excellent for both product and service.
Hannah Boother
Customer Service Manager
Rointe Kyros KRI0990RAD2 990W Electric Radiator 840mm 9 Elements
With my house being fully electric !I found the radiators to perform as good as any central heating product connect to gas .
Rointe Kyros KRI0550RAD2 550W Electric Radiator 520mm 5 Elements
I appreciated the courtesy call the day after my order arrived at my address to see whether my order had been for filled in full .
Trusted Customer
26 March 2016 16:30
'Very good service this is the third radiator I've brought from the heater shop and…'
Very good service this is the third radiator I've brought from the heater shop and every one has arrived the next day as promised and price matched.
We are pleased to hear that you are happy with your purchases and the service provided.
If you need any further assistance with programming your Elnur RFE, please do not hesitate to contact us on 01473 276686.
Hannah Boother
Customer Service Manager
Elnur RF4E 500W Digital Inertia Electric Radiator 415mm 4 Elements
Very pleased with these radiators they work very well indeed the only slight problem is with the programming not being explained correctly in the instructions but a quick call to elnur soon sorted the problem out
Trusted Customer
26 March 2016 09:54
'Prompt attention & next day delivery with telephone follow up to ensure all was good…'
Prompt attention & next day delivery with telephone follow up to ensure all was good and in order with service and product
Thank you for your fantastic review, we honestly appreciate it very much.
Hannah Boother
Customer Service Manager
Rointe Kyros KRI1210RAD2 1210W Electric Radiator 1010mm 11 Elements
Trusted Customer
25 March 2016 20:34
'Painless ordering and delivered on time. Excellent service'
Painless ordering and delivered on time. Excellent service
Thank you for your great review.
If you require any further advice or assistance please call us on on 01473 276686
Hannah Boother
Customer Service Manager
Haverland Lodel HE1500 RA-10 1500W Portable Slim Electric Panel Heater
The digital timer is tricky to master but once set works a treat