Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
30 January 2016 10:33
'Very easy transaction and quick delivery'
Very easy transaction and quick delivery
Thank you very much for your positive review. It means a lot when our customers take the time to leave great feedback.
If you require any future assistance, please do not hesitate to give us a call.
Hannah Boother
Customer Service Manager
Rointe Kyros KRI0330RAD2 330W Electric Radiator 350mm 3 Elements
Couldn't be easy to fit
Rointe Kyros KRI1430RAD2 1430W Electric Radiator 1180mm 13 Elements
So easy to fit and just plug in absolutely brilliant
Trusted Customer
30 January 2016 08:22
'Great prices and fast no nonsense delivery'
Great prices and fast no nonsense delivery
Thank you for your great feedback.
If you need any help setting up your new Elnur RXE Digital Radiator our technical team are happy to help you. Call us on 01473 276686 for any advice or assistance.
Hannah Boother
Customer Service Manager
Elnur RX4E - Thermal Electric Radiator, 500W
Great once it's working but complicated to program
Elnur RX6E - Thermal Electric Radiator, 750W
Great once it's working but complicated to program
Elnur RX8E - Thermal Electric Radiator, 1000W
Great once it's working but complicated to program
Trusted Customer
30 January 2016 07:43
'Placed order,got goods quickly, cannot ask for more'
Placed order,got goods quickly, cannot ask for more
Thank you very much for your kinds words.
If you need any future assistance please call us on 01473 276686.
Hannah Boother
Customer Service Manager
Dimplex PLX2000 2000W Panel Heater 860mm
Looks good and does the job well
Trusted Customer
30 January 2016 07:32
'Seamless - arrived promptly with texts and emails keeping me informed so I didn't need…'
Seamless - arrived promptly with texts and emails keeping me informed so I didn't need to track
Thank you for your fantastic feedback.
We appreciate you taking the time to give your advice on the Haverland RCTT as it really helps others who may be unsure.
Hannah Boother
Customer Service Manager
Haverland RC12TT - Electric Radiator, 1500W
The radiator was easy to install, looks smart and ultimately heats up a large room quickly. I would definitely opt for the thermo gel heater if you are trying to decide what to go for. It doesn't take long to heat up but holds the heat for a long time.
Trusted Customer
29 January 2016 07:42
'Quick service and price'
Quick service and price
Thank you for your positive review. The Rointe Kyros range really are great efficient radiators.
Hannah Boother
Customer Service Manager
Rointe Kyros KRI1210RAD2 1210W Electric Radiator 1010mm 11 Elements
Excellent heaters
We are changing over all rads in our office to these units
Trusted Customer
29 January 2016 07:24
'Delivered on time and in good condition'
Delivered on time and in good condition
Thank you for taking the time to leave your positive comments, it really is very much appreciated.
Hannah Boother
Customer Service Manager
Elnur PH-200T 2000W 780mm 24 Hour Timer Panel Heater
Does what it said on the can
Trusted Customer
26 January 2016 09:26
'Only negative was the salesperson, although very pleasant, professional and willing, seemed to be new…'
Only negative was the salesperson, although very pleasant, professional and willing, seemed to be new to the role as he did not know any technical information. This did make me unsure as to the product to select.
Good Morning Will,
Thank you for your feedback.
We appreciate you taking the time to help us give better service to all of our customers. Our new apprentice sits alongside our experienced sales team, and whilst he is still very much learning, any questions and queries that he can not answer are passed to the team. I apologise that in this case this perhaps did not happen, but if you have any further queries please do not hesitate to call me on 01473 276686.
Hannah Boother
Customer Service Manager
Elnur PH-150T - Panel Heater, 1500W
Trusted Customer
25 January 2016 17:20
'First class delivery'
first class delivery
Thank you for your positive feedback.
The Haverland RC6TT Designer Electric radiator is a really fantastic radiator, and I am pleased that you are really happy with it.
Hannah Boother
Customer Service Manager
Haverland RC6TT - Electric Radiator, 750W
does what it is made for excellent value
Trusted Customer
25 January 2016 10:28
'Fast delivery. Item arrived exactly when they said it would. Item as described. Great seller.…'
Fast delivery. Item arrived exactly when they said it would. Item as described. Great seller. Recommended.
Thank you for taking the time to review us as excellent and recommend us too, we appreciate this very much.
Customer reviews really mean a lot to us and help us continually improve.
Hannah Boother
Customer Service Manager
Rointe Kyros KRI0990RAD2 990W Electric Radiator 840mm 9 Elements
Great heater. We now have a nice warm office! Thanks.
Trusted Customer
24 January 2016 09:38
'Excellent customer service'
Excellent customer service
Thank you for rating our service and product as both excellent, we appreciate this very much.
If you require any future assistance please let us know.
Hannah Boother
Customer Service Manager
Haverland RC10TT - Electric Radiator, 1250W
Easy to install and program. Open the box, drill 4 holes in the wall, insert rawl plugs, screw brackets to wall, hang radiator, plug it in and you are done. I love the ability to see how many kw the radiator has used since installation. Looks very nice and modern and is a great replacement for our old electric storage heater.