Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
16 January 2016 09:09
'Quick & efficient delivery - liked to be able to track delivery in real time…'
Quick & efficient delivery - liked to be able to track delivery in real time & have accurate estimate of arrival tme. Deliverer fell at the last hurdle though as rang bell for me to let him into flats & then left parcel with house manager instead of coming to flat so I was left standing at door wondering where he had got to.
Thanks you very much for your review, I have listened to your constructive comments and will investigate further with the carrier thanks again
Hannah Boother
Customer Service Manager
Rointe AIR Remote Control - ACMI120
Haven't managed to get it to work yet - programmed but can't get it to transmit. Have used one before when heater was installed so waiting for installer to come & tell us if we're doing something wrong or whether there's a fault. I can't use the remote myself as symbols, buttons etc are too small; my partner has to do it & she struggles. These heaters & remotes are not suitable for anyone who does not have perfect sight.
Trusted Customer
16 January 2016 08:06
'Great service'
Great service
Thank you for rating us excellent, we appreciate the review very much.
Hannah Boother
Customer Service Manager
Rointe Kyros KRI0550RAD2 550W Electric Radiator 520mm 5 Elements
Trusted Customer
6 January 2016 09:04
'Great service and quick delivery'
Great service and quick delivery
Thank you for taking the time to review us. The Haverland conservatory radiator is a really great low radiator and provides fantastic heating. If you require any assistance ensuring that you get the most out of your new radiator, please do not hesitate to contact us and we will be happy to help.
Hannah Boother
Customer Service Manager
Haverland RC12B 1200W 1025mm Conservatory Electric Radiator
Good product, ideal for heating a conservatory
Trusted Customer
5 January 2016 06:28
'Very helpful and a pleasure to order with.'
Very helpful and a pleasure to order with.
Thank you for your kind words, we very much appreciate good feedback.
Hannah Boother
Customer Service Manager
Trusted Customer
3 January 2016 08:42
'Fast delivery'
fast delivery
Thank you for your review. We are really pleased that you have chosen to buy from us again and that we are able to provide a fast delivery service to you.
Hannah Boother
Customer Service Manager
Elnur RX8E - Thermal Electric Radiator, 1000W
best price we could find
Elnur RF12E 1500W Digital Inertia Electric Radiator 1055mm 12 Elements
we have used them before
Trusted Customer
2 January 2016 14:51
'Excellent service kept me informed when the heater would be delivered'
Excellent service kept me informed when the heater would be delivered
Thank you for your kind review.
We ensure that our customers are always kept informed as much as possible and, we are really pleased that you have recommended our heater!
Hannah Boother
Customer Service Manager
Haverland RC6TT - Electric Radiator, 750W
Excellent heater, hope it uses less electric than my storage heaters. Electrician recommended this heater and i have already recommended it to someone else.
Trusted Customer
2 January 2016 14:07
'Delivered on time, great service ,would recommend your firm .'
Delivered on time, great service ,would recommend your firm .
Thank you for choosing to recommend us, that's really great!
Hannah Boother
Customer Service Manager
Haverland RC12B 1200W 1025mm Conservatory Electric Radiator
So far so good very pleased with product. Had to phone tec dept about wiring colours just to make sure but otherwise every thing ok so far.
Trusted Customer
2 January 2016 13:57
'Fast service and reasonable priced product.'
Fast service and reasonable priced product.
Thank you for your comments. Really glad to hear that you are happy with your purchase.
Hannah Boother
Customer Service Manager
Elnur PH-125T - Panel Heater, 1250W
This item met all our expectations, with regard to look & heat output.
Trusted Customer
2 January 2016 09:18
'Efficient and helpful'
Efficient and helpful
Thank you very much for your feedback.
We try to set our standards for customer service at a high level and I am glad we lived up to your expectations. Please let us know if you need any help or advice in the future and we will be more than happy to help.
Hannah Boother
Customer Service Manager
Haverland RC12B 1200W 1025mm Conservatory Electric Radiator
Looks great. I used in my kitchen flat. Efficient.
Trusted Customer
27 December 2015 21:32
'1st class service. No different to the service previously experienced last year.'
1st class service. No different to the service previously experienced last year.
Thank you for your comment, we are glad that our service continues to impress!
Hannah Boother
Customer Service Manager
Rointe Kyros KRI0770RAD2 770W Electric Radiator 680mm 7 Elements
Everything I expected, having previously acquired a Rointe heater.