Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
27 December 2015 14:09
'EXCELLENT SERVICE'
EXCELLENT SERVICE
Thank you for your fantastic positive feedback.
Hannah Boother
Customer Service Manager
Demista 230V Heated Mirror Demister Pad 1040mm x 524mm
GOOD PRODUCT & PRICE
Trusted Customer
26 December 2015 09:00
'?'
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Thank you for rating us excellent, we appreciate the review very much.
Hannah Boother
Customer Service Manager
Rointe Kyros KRI0330RAD2 330W Electric Radiator 350mm 3 Elements
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Rointe Kyros KRI0550RAD2 550W Electric Radiator 520mm 5 Elements
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Rointe Kyros KRI1210RAD2 1210W Electric Radiator 1010mm 11 Elements
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Rointe AIR Remote Control - ACMI120
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Trusted Customer
25 December 2015 12:29
'Great'
Great
Thank you for taking the time to leave your positive feedback and please feel free to contact us if we can help in the future.
Hannah Boother
Customer Service Manager
Rointe Kyros KRI1210RAD2 1210W Electric Radiator 1010mm 11 Elements
Great!
Trusted Customer
22 December 2015 20:47
'Please see below for full comment re service and product'
Please see below for full comment re service and product
Thank you for your lovely comments. We are pleased that we were able to offer helpful advice to you. If you need any further assistance please do not hesitate to contact us on 01473 276686.
Many thanks.
Hannah Boother
Customer Service Manager
Rointe Kyros KRI1300RADC2 1300W Conservatory Electric Radiator 1180mm 13 Elements
Fantastic service ,coupled with helpful accurate advice prior to order not the sort of thing that an individual household buys very often ,so when you do you need to be confident in your supplier ,and in heater shop you can be .
Trusted Customer
21 December 2015 14:50
'The first heater supplied did not work. A second was sent which was fine, but…'
The first heater supplied did not work. A second was sent which was fine, but we're still waiting for the faulty heater to be collected.
It was very difficult to communicate with the heatershop and the supplier of the heater.
Good Morning Stephen
Thanks you very much for your quality feedback. The Climastar range is brand new in the UK, and I have never heard of a faulty product from this manufacturer, which may explain the speed of their response. We will of course take this up with climastar in an effort to improve this issue. If you have any other questions whatsoever please do not hesitate to contact me directly.
Many thanks again.
Paul Frost
Sales Manager
Climastar 052000S Smart Easy Tech Inertia Radiator 2000W White Cashmere
Trusted Customer
21 December 2015 09:33
'Superb delivery time. Placed order at 10 am and received goods 12 noon next day.'
Superb delivery time. Placed order at 10 am and received goods 12 noon next day.
Thank you very much for taking the time to leave your feedback, we really appreciate this.
Hannah Boother
Customer Service Manager
Rointe Kyros KRI0990RAD2 990W Electric Radiator 840mm 9 Elements
Delighted with radiator. Easy to fit and working well. Programming a bit fiddly due to poor eyesight.
Trusted Customer
20 December 2015 10:46
'Very helpful staff, next day delivery even near Christmas'
Very helpful staff, next day delivery even near Christmas
Thank you for your kind words, these will be passed on to the team.
Hannah Boother
Customer Service Manager
Rointe Kyros KRI1300RADC2 1300W Conservatory Electric Radiator 1180mm 13 Elements
Trusted Customer
19 December 2015 13:22
'Good service and fast delivery'
Good service and fast delivery
Thank you for your feedback and please let us know if you need help or advice in the future.
Hannah Boother
Customer Service Manager
Rointe Kyros KRI1210RAD2 1210W Electric Radiator 1010mm 11 Elements
Cheap to run and warms the room lovely
Trusted Customer
18 December 2015 09:14
'Special delivery'
Special delivery
Thank you for taking the time to write your positive review.
Hannah Boother
Customer Service Manager
Rointe Kyros KTI050SEC2 300W Chrome Electric Towel Rail 1300mm
Rointe Kyros KRI0330RAD2 330W Electric Radiator 350mm 3 Elements
Not sure about green backlights being on 24/7
Trusted Customer
15 December 2015 13:54
'The heater came on time.'
The heater came on time.
Thank you for your feedback. It's great to hear that our team continue to deliver great results.
Hannah Boother
Customer Service Manager
Rointe Kyros KRI1210RAD2 1210W Electric Radiator 1010mm 11 Elements
I Love this make so easy to install and cheap to run