Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
14 December 2015 22:11
'Clear website, easy order process, quick delivery'
Clear website, easy order process, quick delivery
Thank you for your positive feedback. We continuously improve our website thanks to helpful reviews like yours.
Hannah Boother
Customer Service Manager
Haverland RC4TT - Electric Radiator, 500W
Attractive design, seems well made, as described on website, easy to fix to wall. Too early to comment on how economic it is. Range of timed programs to choose from or you can set your own.
Trusted Customer
14 December 2015 18:00
'Items delivered so quickly it caught me out'
Items delivered so quickly it caught me out
We appreciate you taking the time to leave good feedback. Our logistics team work very hard to ensure that all goods go out on time, including our free next day delivery service items.
Hannah Boother
Customer Service Manager
Elnur RF12E 1500W Digital Inertia Electric Radiator 1055mm 12 Elements
Not yet fitted but i have used these before and i know they are good.
Elnur RF8E 1000W Digital Inertia Electric Radiator 735mm 8 Elements
Radiator fitted and working well.
Trusted Customer
14 December 2015 17:12
'Very efficient service.'
Very efficient service.
Thank you for your positive feedback.
We aim to maintain our excellent service and customer care at all times. Your 990W Kyros heater is certainly an excellent choice.
Hannah Boother
Customer Service Manager
Rointe Kyros KRI0990RAD2 990W Electric Radiator 840mm 9 Elements
So far proving to be an excellent heater.
Trusted Customer
14 December 2015 08:06
'First class.'
First class.
Thank you for your positive feedback.
Hannah Boother
Customer Service Manager
Trusted Customer
14 December 2015 00:32
'The unit arrived 2 days after ordering, but it had sustained some damage. A replacement…'
The unit arrived 2 days after ordering, but it had sustained some damage. A replacement was sent without question or fuss. Thanks!
Thank you for your feedback. We were sorry to hear of the damage and hope that we exceeded your expectations with our dedicated customer service. If you need any further assistance, please do not hesitate to contact us.
Hannah Boother
Customer Service Manager
Haverland RC12TT - Electric Radiator, 1500W
Looks good; works well.
Trusted Customer
13 December 2015 21:25
'V good service as one item had to be returned quick and detailed response to deel…'
v good service as one item had to be returned quick and detailed response to deel with the situation
Thank you for your review. Our fantastic customer service and logistics team always try and deal with any issue quickly and efficiently for all of our customers.
Hannah Boother
Customer Service Manager
Trusted Customer
13 December 2015 20:25
'I cannot fault the service this establishment gives.'
I cannot fault the service this establishment gives.
Thank you for leaving feedback.
The instruction manual is in multiple languages including English, and is also available on our website for you to download.
If you have any queries regarding the radiator please phone our technical team on 01473 276686 and we will be happy to help you.
Hannah Boother
Customer Service Manager
Trusted Customer
13 December 2015 18:46
'Excellent ordered arrived on time'
Excellent ordered arrived on time
Thank you for your review.
We are please that the Haverland radiator arrived so swiftly for you. Please do not hesitate to contact us if you need any further assistance.
Hannah Boother
Customer Service Manager
Trusted Customer
13 December 2015 17:56
'Received very promptly at the stated time.'
Received very promptly at the stated time.
Thank you for your positive review.
The Rointe Kyros conservatory radiator is a great electric radiator and we are glad that you are delighted with it.
Hannah Boother
Customer Service Manager
Rointe Kyros KRI1100RADC2 1100W Conservatory Electric Radiator 1010mm 11 Elements
Highly delighted with your heater. The conservatory is nice and warm now, even on economy rate.
Trusted Customer
13 December 2015 17:51
'Prompt delivery and good to find a company that does not apply unfair surcharges on…'
Prompt delivery and good to find a company that does not apply unfair surcharges on deliveries to north mainland Scotland
Thank you for your feedback. We are delighted that you appreciate our fair delivery system.
Hannah Boother
Customer Service Manager
Haverland TE700I - Electric Towel Rail Radiator, 700W