Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
30 October 2015 09:00
'Excellent service'
Excellent service
Thank you for your great review.
The Demista heated mirror demister pad really is good value and will keep your mirrors mist free!
Customer Service Manager
Demista 230V Heated Mirror Demister Pad 584mm x 274mm
Good value.
Demista 230V Heated Mirror Demister Pad 1040mm x 524mm
Good value
Trusted Customer
30 October 2015 08:47
'Answered queries, delivery date as given'
answered queries, delivery date as given
Thank you for your great comments, we appreciate it very much.
Customer Service Manager
Rointe Kyros KRI1600RAD2 1600W Electric Radiator 1340mm 15 Elements
great
Trusted Customer
30 October 2015 08:32
'Excellent customer service would definitely use them again'
Excellent customer service would definitely use them again
Thank you for your great comments, and we very much look forward to hearing from you again in the future.
Customer Service Manager
Rointe Kyros KRI0550RAD2 550W Electric Radiator 520mm 5 Elements
Trusted Customer
29 October 2015 15:52
'Storage radiators were the best price I could find and were delivered on time, thanks.'
Storage radiators were the best price I could find and were delivered on time, thanks.
That's really great, thank you for your review. The Elnur automatic static storage heater is a fantastic ultra slim design and a very popular choice.
Customer Service Manager
Trusted Customer
28 October 2015 13:13
'Good comunication'
good comunication
Thank you for your great review.
If you need any future assistance, please do not hesitate to contact us.
Customer Service Manager
Trusted Customer
26 October 2015 19:34
'Very good. Original radiator not in stock so was offered alternative product.'
Very good. Original radiator not in stock so was offered alternative product.
The Rointe Kyros is a really great alternative to the K series.
If you need any future assistance, please do not hesitate to contact us on 01473 276686.
Customer Service Manager
Rointe Kyros KRI0550RAD2 550W Electric Radiator 520mm 5 Elements
Trusted Customer
26 October 2015 16:57
'Excellent range of items, great web site and excellent, rapid service. Faultless! A perfect on-line…'
Excellent range of items, great web site and excellent, rapid service. Faultless! A perfect on-line shopping experience.
Thank you for reviewing the Rointe Kyros electric radiator, it certainly is a fantastic electric heating solution.
Customer Service Manager
Trusted Customer
26 October 2015 08:24
'Very good service and quick delivery'
Very good service and quick delivery
Thank you for your great feedback and if you need any future assistance, please do not hesitate to give us a call.
Customer Service Manager
Rointe Kyros KTI050SEB2 500W White Electric Towel Rail 1300mm
First days very good after setting up
Trusted Customer
25 October 2015 09:51
'Very efficient checkout and very fast delivery.'
Very efficient checkout and very fast delivery.
Thank you for your great comments. The Rointe Kyros electric towel rail is a fantastic stylish addition to any bathroom.
Customer Service Manager
Rointe Kyros KTI030SEB2 300W White Electric Towel Rail 900mm
Only had the radiator connected for a few days, so far so good.Clear display and easy programming.
Trusted Customer
23 October 2015 14:41
'£70 plus VAT re-delivery charge - REALLY!!!!! Failed to mention the VAT element on the…'
£70 plus VAT re-delivery charge - REALLY!!!!! Failed to mention the VAT element on the charge also. Obviously builder was not on site at 16:45 when attempted delivery made but he was there from 08:00 - approx 16:00 and your 08:00 - 17:00 delivery arrangements aren't really much help.
Re delivery was supposed to take place on Friday after the first failed attempt.
Products actually turned up on the day before, Thursday.
Luckily enough someone was there to take delivery otherwise assume there would be another joke charge to deliver.
Spoke to seriously unhelpful person on the phone. He was only concerned about taking the payment for delivery - didn't give any concern to the actual delivery date and got it wrong. Top Drawer!!!!!
Colleague has already sent emails expressing disgust at extra charges and to be honest we won't be using the Heater Shop again.
Thanks for giving us the chance to leave feedback - suppose that's a plus!!
Thank you for your review, I have investigated your case extremely thoroughly and also tried to call to discuss with no answer on either your mobile or land line. Whilst obviously I understand your unhappiness with a redeliver charge of £70 I would stress that the we do not charge for delivery initially and we make our delivery times extremely clear for this very reason (you have stated our delivery times in your response) The carriers we use are extremely expensive to ensure your goods are kept safe during transportation (reflected in the redeliver charge) as you can see by reading our feefo reviews we have an excellent record of service and try very hard to make sure our customers receive excellent service I would of course be extremely happy to discuss your issues when and if you are free to do so. Whilst I sympathize with your situation we have actually performed exactly as requested, the fact that your builder was not available during your prospective delivery window is unfortunately out of our control.
Many Thanks
Customer Service Manager
Paul Frost