Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
PGG, France
24 March 2025 09:38
'Simple to order and quick to deliver - next working day'
Perfect
Thank you for your positive feedback. We appreciate your business with us.
Trusted Customer
22 March 2025 09:47
'Competitive price and tracked next working day delivery'
Easy to order based on feedback from my electrician. Competitive price and tracked next working day delivery with 1 hour delivery window.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Harmoni Pro-E White Wi-Fi Thermostat - 16 Amp
Bought Wi-fi Pro-e version which arrived promptly next working day with tracking updates until I received within 1 hour delivery slot.
Pro-e replaced my basic programmable 25 model that had given up working after 8 years. Quick 30 minutes for electrician to replace, test and commission new Wi-fi Pro-e.
App download and set up easy too and fully working electric underfloor heating again.
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Jo Justham, Hitchin
22 March 2025 09:38
'Great range of products at a good price'
Great products at a good price
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Rointe KRI1600RAD3 - Kyros - Electric Radiator, 1600W, 15 Elements
great products at a good price
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Trusted Customer
21 March 2025 16:43
'Good shopping experience'
Great website, clear. Good sales assistant who answered my questions about the wheels.
Fast delivery which was foc
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Rointe Belize BRI1210RAD Digital White Radiator 1210W
Been looking for a heater for the conservatory and this fit the bill.
Most important thing was to beable to program the item. The Rointe app is really odd. It connected wirh the Belize heater quickly and worked exactly as it should this morning with the for trial after linking it last night.
Recommend Rointe 's belize
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Trusted Customer
21 March 2025 08:13
'Easy web site'
Very good web page informative and easy to use.
Product identified ,paid for and delivery arranged for next day
It’s great to receive such positive feedback. We’re committed to maintaining the high standards you’ve experienced and hope to continue exceeding your expectations.
Trusted Customer
21 March 2025 06:50
'Straight forward purchase and delivery'
Clear invoice, dispatch, delivery information. Arrived as expected, with information from the delivery company on the day as to the time slot for delivery
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Heater Shop.
Gary Cheesman, Weymouth
20 March 2025 15:07
'Rointe'
as simple as that from ordering to delivery
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Rointe KRI1210RAD3 - Kyros - Electric Radiator, 1210W, 11 Elements
Rointe KRI1600RAD3 - Kyros - Electric Radiator, 1600W, 15 Elements
No hassle ordering, able to arrange my own wanted delivery day and all 3 heaters arrived on said day with no hassle.
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.
Rointe KRI0770RAD3 - Kyros - Electric Radiator, 770W, 7 Elements
Trusted Customer
20 March 2025 14:43
'Bathroom heater'
The heater shop was prompt with the delivery and we were kept well informed through out.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Stiebel Eltron IW 229339 120 Quartz Heater
Only used it a couple of times. We are pleased with it so far.It was purchased to replace another brand of bathroom heater that was old. Nice looking heater.
Thanks so much for sharing your experience with us. We hope to see you again soon.
KAREN BARNINGHAM, Thirsk
20 March 2025 14:31
Excellent
Thank you so much for taking the time to leave us a 5-star review.
Trusted Customer
20 March 2025 08:44
great ordering but no sign of the heater on the 20th March when they stated next day delivery!!!
Thank you for taking the time to leave a review.
Our next working day delivery is for orders placed before 2pm. I have looked into the order and can see this order was placed late Tuesday evening, it was dispatched yesterday and is out for delivery today for you.