Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
28 February 2025 15:17
'Lovely heaters'
Very quick delivery service
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Pauline, Cumbria
28 February 2025 12:04
Perfect ?
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Rointe KRI0550RAD3 - Kyros - Electric Radiator, 550W, 5 Elements
Fab product....arrived on time well. Happy 😊
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Kevin Waterer, Ashford Kent
27 February 2025 10:03
Very good service came the next day
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Heater Shop.
Trusted Customer
26 February 2025 11:50
'Excellent Company'
Excellent service
Good communication
Website easy to navigate
Based on this transaction, I can recommend this Company
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Dimplex Q-Rad QRAD150RF - Electric Radiator, 1500W
Website very straightforward to navigate
Dlvy on time as promised directly to my door
Item very securely packed
Prices extremely competitive
Product of superb quality
Based on this transaction, I cannot find fault at all
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Heater Shop.
ANGUS MACSWEEN
25 February 2025 16:42
'Excellent Service'
Excellent service as always. Product arrives as and when promised.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Rointe DIW1210RAD - D Series - Electric Radiator, White, 1210W, 11 Elements
Excellent service from Heater Shop as always. This is my 8th Rointe radiator and have found them to be great value.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Kelli Hicks
24 February 2025 22:31
'Electrorad'
Great heater
Fantastic to hear, thank you very much for the really great review.
Vincent Curtis, BA3 5XA
24 February 2025 14:21
'Very Happy Customer'
Very good quick and knowledgeable knew what product I needed
Thanks for your kind words about our products and services. We’re very grateful for customers like you and hope you stick with us for years to come.
Stiebel Eltron DCE-X 10/12 Premium - 238159 (Single Phase) Instantaneous Water Heater 4i Technology
Perfect water heater bought this one on the advice of your customer service desk good value would recommend it
Thanks for your kind words about our products and services. We’re very grateful for customers like you and hope you stick with us for years to come.
Trusted Customer
23 February 2025 11:47
'Good heater ruined by extra short cable'
Good product information on web site. Product took a few days to be delivered.
Thank you for your review. We will share this with the team to let them know how we are doing.
Herschel Select Under Desk Heater 220w 650mm x 400mm
Heater works well but the cable, at 1.5m, is too short and impractical as a result. My hair dryer has a longer cable, why make a product and scrimp on something so basic?
Thank you for taking the time to leave a product review on your new Herschel heater. We will pass your feed back to the manufacturers.
If you require any further assistance with this order, please do not hesitate to contact our customer service team who would be happy to help.
Trusted Customer
23 February 2025 09:47
Really impressive quick despatch and delivery. Good value for money and we'll communicated throughout the process. Would definitely use this company again.
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Heater Shop.
Mustafa Kabuye Ndadaye, Colchester
23 February 2025 05:02
'Really good'
Really good
Thank you so much for taking the time to leave us a 5-star review.
Rointe KRI0550RAD3 - Kyros - Electric Radiator, 550W, 5 Elements
Rointe KRI1210RAD3 - Kyros - Electric Radiator, 1210W, 11 Elements
They are really nice heaters they’re just like gas radiators I would recommend them 100% and the guys on the phone were really helpful and the delivery was earlier than expected all good
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.