Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
COLIN LITTLER, Southampton
15 November 2024 13:40
'ON TIME.'
The delivery was good.
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Gledhill Replacyl Stainless Steel Vented Cylinder 1050mm x 450mm - Indirect Connection, 140 Litres
It saves having bulky insulation jackets clogging up your airing cupboard.
One the on I received the top outlet compression connector was faulty, the hole in the was about 27,6 mm in diameter and I had to enlarge it with a half round file, also the thread was rough fit.
Thank you for taking the time to share your feedback on your new Gledhill cylinder.
Rob, Newquay
15 November 2024 12:56
'Rointe D series radiator'
I would recommend this product and heatershop who delivered it within 2 working days via DX express.
This will be my fifth Rointe product from Heatershop
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Heater Shop. We look forward to serving you for many years to come!
Rointe DIW0770RAD - D Series - Electric Radiator, White, 770W, 7 Elements
Item was easy to install and link to home Wifi.
Control via the app is fast and can be done while you are away from home.
Calibration of the radiators temperature reading can be done via the radiator touch screen by +/-3.5 DegC offset if you are being really thorough.
Thanks for the 5-star review. The team at Heater Shop is thrilled you’re happy with your recent purchase.
Trusted Customer
15 November 2024 09:11
'Great service'
Quick delivery, good communication
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Dimplex ECOT4FT Thermostatic Tubular Heater 4ft
Cllr Billy Sheerin, Rochdale
15 November 2024 07:45
'Ordered Delivered Installed and Working well'
Very efficient delivered on time without any complications
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.
Paul Giles, London
14 November 2024 13:58
'Pleased with the service'
The radiator arrived on the correct day and the packaging was in good order - always a good sign.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Rointe DIW0990RAD - D Series - Electric Radiator, White, 990W, 9 Elements
This is a really nice product, it looks great, from the way it is finished you can have confidence that it is well made and the digital display makes it easy to operate.
I particularly like the quiet operation of this radiator. The rad it has replaced would make clicking noises as it warmed up and cooled down.
Not yet sure how the running cost stacks up, as we have only just installed it.
It's great to hear you're happy with your new Rointe D Series. Thank you for taking the time to leave a review.
Trusted Customer
14 November 2024 09:34
'Good price and customer service'
Competitively priced and fast delivery if required.
Downside is the kerbside delivery only for heavy items.
Customer Service helpful on 2 occasions giving me a time slot when I called on the day of delivery
Thanks so much for sharing your experience with us. We hope to see you again soon.
chris mcgorrigan, Ulverston
14 November 2024 09:07
'Top notch company'
It could not have been better.Top notch company
Thanks for your kind words about our products and services. We’re very grateful for customers like you and hope you stick with us for years to come.
Trusted Customer
13 November 2024 05:31
Excellent service.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Dimplex TDTR175W Daytona White 175W Electric Heated Towel Rail
Easy to use, we have put this in a small shower room, heats the room.
What I like about it is that it doesn't have any of those complicated WiFi controls on, I'm sure everybody doesn't want them or knows how/can use them. Unfortunately most companies now assume everybody is computer savy.
Also the more complicated/chips the controls have, the more likely they are to go wrong. If they do the repair cost usually outways the cost of buying a replacement!
What a waste of a product, due to a programme/chip failure .
It's great to hear you're happy with your new Dimplex towel rail. Thank you for sharing your feedback with us.
Trusted Customer
12 November 2024 18:23
A first class service and a speedy delivery
The team here at Heater Shop is thrilled to receive such a great rating, thank you.
Stiebel Eltron DCE-X 10/12 Premium - 238159 (Single Phase) Instantaneous Water Heater 4i Technology
I have installed one in a holiday chalet which only has electricity no gas this unit runs the shower and fills the kitchen sink fantastic product I have just ordered one more for another customer to do another holiday chalet
Thanks for the 5-star review. The team at Heater Shop is thrilled you’re happy with your recent purchase.
Patrick Korth, Rayleigh Essex
12 November 2024 18:12
'Poor instructions for blue tooth'
Service very good
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Haverland Simply-12 White Electric Radiator, 1800W, 12 Elements
Radiator is very good, only issue are the instructions for setting up blue tooth are very poor
Thank you for taking the time to share your feedback. We will pass on your feedback to the relevant manufacturers.