Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 91% | |
| 4 | 8% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
21 November 2024 14:20
'Recommended'
Excellent service and the goods arrived safely. All correct and in good order. Recommended supplier.
Ian Pullin, Bonnyrigg
21 November 2024 11:28
'Great price, good product, poor delivery courier.'
Great price, good product.
Rointe KRI0770RAD3 - Kyros - Electric Radiator, 770W, 7 Elements
Cheapest price online for these heaters.
Not the fault of the heater shop but their delivery courier (DX Express) was poor. Supposed to be delivered on the Tuesday but wasn't by 17.00 with no email or text to say it was not coming . Checked the tracking to find out that 'I' had redirected the delivery to the following day which 'I' had not! Tried to contact DX but their customer service although supposedly manned was in fact now automated and just went round in circles with no way of voicing a complaint or finding a reason why 'they' had redirected my order. Another day wasted in staying in to take delivery!! Not happy, but the heater was great as was the price.
Tony Hollander, oxford
21 November 2024 10:03
'Good service'
very good
Rointe KRI0990RAD3 - Kyros - Electric Radiator, 990W, 9 Elements
delivered next day as advertised, easily installed and works reliably.
Alan Havers
21 November 2024 09:42
'My radiator'
Simple to use website and very fast delivery
Harmoni Duero+ HDP1500 - Wi-Fi Electric Radiator, 1500W
Great radiator so simple to install and use
Glen, Glasgow
20 November 2024 16:02
'Quick supply of Qrad'
Quick and easy online purchase and arrived within 2 days, all good.
Dimplex Q-Rad QRAD150RF - Electric Radiator, 1500W
Easy process to order online, arrived within expected time (2 days) all straight forward.
Trusted Customer
20 November 2024 11:18
'Great experience'
Ordering very easy. Delivery really quick. Packaging superb.
John Evans, Torpoint
19 November 2024 14:00
'Storage heater'
Responded to delivery request efficiently
Creda TSRE050 500W Storage Heater
In my opinion excellent for living rooms & bedrooms
Tom L
19 November 2024 13:06
'Bit too slow, but got there in the end'
Ordered this for a customer. The console was cracked. I called customer service and after a long wait, and disconnected lines I finally got through. I was asked to email photos, which I did and received the auto response of ‘wait 48hrs’. With no response after 3 days, I called, this time a faster pick up at least. Sacheen was very helpful at this point, which has brought the star rating up slightly, and collection was arranged, although this meant I had to rearrange my diary again to be in for collection. I did have to chase them up to ask if they’d received the faulty unit and when would the replacement arrive, at which point they decided to send it and I had to once again rearrange my diary to be in for delivery and again to go back to the job to fit it. This whole process was overall too slow and drawn out, and although I accept that manufacturing faults do happen, it needs to be dealt with faster, and with compensation.
The new unit appears better, harmoni is heatershops own brand. It appears they have changed the product recently between my two products to be much better packaged, the mounting brackets are different, and it all feels more sturdy.
The rad itself now seems ok for less than a month of use so far, heats well, good size for the power output. Manual control of the rad is tolerable, but programming can be a bit complex, but nothing awful. So far, fine enough product as a budget unit, just let down my heatershop being a bit weak with problem solving, but at least it was resolved in the end.
Harmoni Ebro HS050B 500W White Electric Towel Rail
Ordered this for a customer. The console was cracked. I called customer service and after a long wait, and disconnected lines I finally got through. I was asked to email photos, which I did and received the auto response of ‘wait 48hrs’. With no response after 3 days, I called, this time a faster pick up at least. Sacheen was very helpful at this point, which has brought the star rating up slightly, and collection was arranged, although this meant I had to rearrange my diary again to be in for collection. I did have to chase them up to ask if they’d received the faulty unit and when would the replacement arrive, at which point they decided to send it and I had to once again rearrange my diary to be in for delivery and again to go back to the job to fit it. This whole process was overall too slow and drawn out, and although I accept that manufacturing faults do happen, it needs to be dealt with faster, and with compensation.
The new unit appears better, harmoni is heatershops own brand. It appears they have changed the product recently between my two products to be much better packaged, the mounting brackets are different, and it all feels more sturdy.
The rad itself now seems ok for less than a month of use so far, heats well, good size for the power output. Manual control of the rad is tolerable, but programming can be a bit complex, but nothing awful. So far, fine enough product as a budget unit, just let down my heatershop being a bit weak with problem solving, but at least it was resolved in the end.
Trusted Customer
18 November 2024 15:59
good.
Brett wharmsby, Camborne Cornwall
18 November 2024 15:20
'Fantastic product'
Great service great quality
Rointe KRI0550RAD3 - Kyros - Electric Radiator, 550W, 5 Elements
I have purchased 6 radiators from the heater shop that are quick and reliable fantastic