Heater Shop - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
5 | 91% | |
4 | 8% | |
3 | 1% | |
2 | 0% | |
1 | 0% |
Latest Heater Shop customer service reviews
Trusted Customer
5 November 2024 08:18
'Replacing my Dimplex'
Good Customer Service
Thank you for your review. We will share this with the team to let them know how we are doing.
Dimplex XLE150 1500W Slimline Storage Heater
Quick delivery, everything needed to install, running well. Thanks
Thank you so much for your positive rating for your recent purchase from Heater Shop.
Trusted Customer
4 November 2024 14:38
Quick service really pleased with the item
Fantastic to hear, thank you very much for the really great review.
Harmoni Lugo Touch HS0660T - Electric Radiator, 660W
Really pleased with this item
It's great to hear you're happy with your new harmoni Lugo Touch. Thank you for sharing your feedback.
Harmoni Lugo Touch HS1320T - Electric Radiator, 1320W
Pleased with service very quick delivery look really good but sadly one had a small dent in it as photo will prove before it was fitted
Trusted Customer
4 November 2024 10:04
Good
Thank you so much for your positive rating for your recent purchase from Heater Shop.
Solar iBoost+ Solar Immersion Controller
Norman Black, London
2 November 2024 23:08
'Pretty good'
Helpful sales person who gave good advice by phone. Packaging very damaged on arrival but product seems fine. No out of hours email or chat function so used web form and got response next day which was fine. But if product had been damaged they wouldn’t send out a new one til the old one had been returned. Overall pretty good so far.
Thank you for taking the time to leave us a review. We're sorry to hear the outer packaging of the product was damaged when this was delivered. If there is any further damage to the product please contact us and we will look into this.
Haverland TOD-7 - Electric Towel Rail Radiator, 700W
It’s a big, quite powerful towel rail. You need to scan the QR code for the proper manual but even then the instructions aren’t that clear. It takes a bit of fiddling to get set up and I’m still fine tuning the settings but for now it seems pretty good.
Thanks for the 4-star review. The team at Heater Shop is thrilled you’re happy with your recent purchase.
Trusted Customer
2 November 2024 13:10
Excellent service, ordered online and received 2 days later.
Thanks so much for sharing your experience with us. We hope to see you again soon.
Trusted Customer
2 November 2024 10:41
Very prompt delivery. Thankyou
Fantastic to hear, thank you very much for the really great review.
Trusted Customer
2 November 2024 09:41
'The best instant water heaters.'
Second heater i have bought. Excellent product. Would buy more when needed.
Thanks for the 5-star review. The team at Heater Shop is thrilled you’re happy with your recent purchase.
Trusted Customer
1 November 2024 10:16
'Good product selection, low prices, great service'
Great service. A problem with a lack of order acknowledgement due to their system not being able to process my email address was sorted out within a couple of hours of me contacting them
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Heater Shop.
Dimplex Quantum QM125RF - Wi-Fi Ready Storage Heater, 1250W
Not installed this storage heater yet but have experience of the model and am impressed by its flexibility, though its controls aren't the easiest to understand.
Heater shop did a great job of delivering quickly and efficiently, on the day specified
Thank you so much for your positive rating for your recent purchase from Heater Shop.
Martin C, Pembrokeshire
1 November 2024 10:00
'Under sink water filter'
Quick delivery and free.
Product seems good
The team here at Heater Shop is thrilled to receive such a great rating, thank you.
Christopher Rymer, Driffield
1 November 2024 08:38
As expected
Thank you so much for taking the time to leave us a 5-star review.
Harmoni Duero+ HDP1000 - Wi-Fi Electric Radiator, 1000W
Heater is good but paying an electrician to push a 3 pin plug into a socket to validate the guarantee seems a bit overkill
Thank you for leaving a 5 star review on your new Harmoni Duero+. We appreciate your feedback.